Customer Service Human Resource

Joseph A. Gray

***** ********* *** ******, ** *5603 (530) 823 - 5746 (530) 613 -

**** ********@*****.***

Summary of Qualifications

Experiences in daily management, training, decision making, and evaluation.

Strong multi-tasker with ability to adapt to changes in work requirements.

Strong use of computer, verbal communication, and written communication

skills. Dedicated to continuous improvement of self and others.

Education

California State University, Chico

. Bachelor of Science, Business Administration Spring 2009

. Option in Human Resource Management

Sierra Community College

. Associate Degree in Business & Liberal Arts Spring 2007

Work Experience

Global Touchpoints Inc. - Admin. Assistant Feb.

2010-Present

. Time sheet Collection

. ADP Payroll Use

. New Hire and Termination paperwork

. Benefits Administration

. Assistance to HR Director

Pro-Bono Consulting, CSU Chico Staff Human Resources Department Spring

2009

. Team Leader

. Designed performance evaluation process for use with five bargaining

units

. Coordinated and delegated work tasks among five team members

. Created paperless staff evaluation forms linked in Excel

. Project presented to Board of Representatives

CPS Human Resource Services - Intern Summer 2008

. Applicant Screening

. Salary Surveys / Benchmarking

. Document Preparation

. Annual Report Construction

Albertsons 7242 - Personnel Coordinator & Courtesy Clerk 2003-

2007

. Processing of daily books

. Work with new hires and terminations

. Maintaining use of cash in safe and registers

. Various Front End and Managerial Tasks

. Payroll Preparation

. Customer Service

School Classes

. Employment Law . Labor Law & Collective Bargaining .

Recruitment & Selection

. Organizational Consulting . Performance Management . HR Strategy

Extra Curricular

CSU Chico Human Resource and Management Association

. Secretary Spring 2009

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