Customer Service Administrative Assistant

Caroline Hutchings

**** * ******** **** **

Mesa, AZ 85208

602-***-****

************@*****.***

SUMMARY

Experienced administrative professional with proven

background and expertise in supporting and maintaining

success in both the corporate and non-profit fields

QUALIFICATIONS

Extensive knowledge and experience in the

administrative/support field.

Extensive knowledge and insight into state-funded programs

for adults with developmental disabilities, along with years

of experience working directly with these adults.

Incredibly motivated, determined, ready to learn, quick on

my feet, organized and detail-oriented.

Proficient in all Microsoft Office programs.

Experience working with dispatching, payroll, human

resources, state billing, and clerical support.

Trained in CPR, First Aid, Client Intervention Techniques,

Medication Distribution, and Driver's Training.

Professional phone demeanor and typing speed of 100+ WPM.

WORK EXPERIENCE

2006 - Current

Employment Services Assistant

TCH/The Centers for Habilitation

Tempe, AZ

Building and maintaining working relationships with

upwards of 100 developmentally disabled adults in a

sheltered work center environment. Responsible for keeping

their required paperwork with the state and federal

government up to date, billing the state for hours they

were in our care, entering payroll for each individual

consumer, administering medications to consumers when

necessary, transporting clients to and from work sites,

and handling any and all consumer issues from paperwork to

injuries to personal ordeals.

Re-structured the billing/attendance process to make it

more accurate and user-friendly. Continue to build and

maintain good relationships with clients, the state and

federal government, and other non-profit organizations.

2005 - 2006

Administrative Assistant

Liberty Wire and Cable

Phoenix, AZ

Supported the shipping and office staff: organized shipped

orders from the previous day, answered phones, data entry,

filing, and any and all administrative duties required.

2005 - 2005

Data Entry Clerk

AutoXray

Phoenix, AZ

Answered incoming phone calls, sent out any and all mail

from the office, and input all orders received from sales

staff.

2004 - 2005

Customer Service Representative

Amy's Hallmark

Mesa, AZ

Greeted customers, answered phones and questions from

customers in the store, stocked the store, rang up orders,

set up displays in the front window and throughout the

store.

EDUCATION

2003 Mesquite High School Gilbert, AZ

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