Customer Service Project Manager
Resume:
Profile of qualifications:
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V WorkKeys Gold Certification
V Highly organized and goal-oriented professional with significant years
experience in providing an exceptional performance in directing
administrative functions
V Coordinate and lead administrative activities in documentation,
assembling reports and marketing tools
V Ability to work well under pressure and balance tasks to accomplish
maximum results, time management, and ability to address organizational
problems with innovative solutions
V Coordinate/Manage projects involving multiple deadlines
V Proficiency with Microsoft Office Applications
V Write/edit/publish proposals, presentations, project descriptions,
reports and statements of qualifications supporting sales and business
development efforts and teams
V Extensive experience in production and project management, sales,
supervision, and customer service
V Combined organizational skills with the ability to plan and manage
diverse business relationships
V Equipped with excellent work ethic; possess strong sense of
responsibility and leadership with commendable track record of
dependability, pooled with absolute integrity
V Developed and implemented project solutions and strategies
Career Overview
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CAPTURED MOMENTS BY REBEKAH, Breaux Bridge, LA
2005-Present
Photographer - www.capturedmomentsbyrebekah.net
. Photograph/edit
. Provide Customer Service
. Create products for clients
LOUISIANA SYSTEM BUILT HOMES, St. Martinville, LA 2008-
May 2010
Project Coordinator
. Manage project documentation for 50+ projects at a time
. Create interactive reports and forms
. Maintain and update company website and catalog of products
. Write business proposals
. Design and edit brochures and marketing materials
. Photograph all projects in various stages and edit photographs for
publishing
. Perform production tasks such as creating CD/DVD labels, burning CD's
and DVD's, scanning documents
. Coordinate submittals and procure all documentation
. Research and recommend solutions to design document problems, including
conflicts and errors
. Act as liaison with builders/sub-contractors in expediting orders
. Assist with quality control issues/spec analysis
. Evaluate existing data flow processes and assist in adjustment of proper
procedure documentation
. Develop informational seminars and briefs on timely policy issues
. Receive, review, coordinate, and reply to inquiries and requests from
clients
. Maintain and update current and potential clients and manage sales
. Train new employees in company procedures and policies
AMERICAN INTERNATIONAL GROUP, Louisville, KY
2006-2007
Claims Specialist
. Investigate workers compensation claims
. Determine subrogation
. Pay bills accordingly/submit proper documentation
. Manage medical file for accuracy with diagnosis
Career Overview Continue
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BELLSOUTH BUSINESS OFFICE, Louisville, KY
Apr-Nov 2006
Sales Associate
. Provide customer service to inbound call center
. Trouble shoot problems
. Review billing
UNITED HEALTH GROUP/INGENIX, Louisville, KY
2005-2006
Executive Assistant/Credentialing Coordinator
. Provide administrative assistance to the Director
. Verify provider credentials/education
MACY'S DEPARTMENT STORE, Louisville, KY
2004-2005
Tommy Hilfiger Specialist
. Customer service and sales
CINGULAR WIRELESS CALL CENTER, Lafayette, LA
Aug-Nov 2004
Customer Service Specialist
. Provide customer service to incoming callers
LONESTAR STEAKHOUSE AND SALOON, Lafayette, LA
Jan-Nov 2004
Server/Bartender
. Serve customers food and drink orders
FEDEX GROUND, Jeffersonville, IN
2002-2003
2002-2003
Executive Assistant
. Assist Production Manager in administrative work
. Prepare deposits/reconciliation
UPS, Louisville, KY
2000-2002
Package Handler/PSC
. Handle/Correct Packages
Education and Professional Certifications
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Bachelor of Arts, Major in Speech Communications "Dean's List" 2002-2005
Indiana University Southeast ( New Albany, IN ( 2006
Legal Principles Claim Specialist Certification
American Educational Institute ( New Jersey ( 2007
National Career Readines WorkKeys Gold Certification
certification # WWC51PG1R83W
Louisiana ( June 2010
computer Skills
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MS Office (Excel, Outlook, PowerPoint, Word) certified, database management
systems, Photoshop, internet research, and social networking. Proficient
on a PC. type 70+WPM.
PROFESSIONAL REFERENCES:
Kevin Spell, Project Manager/Quality Control Director
Louisiana System Built Homes
6261 Hwy 31
St. Martinville, LA 70582
Mitch Higginbotham, Contractor
Mitch Higginbotham Construction, Inc.
1722 Detente Rd.
Youngsville, LA 70592
PERSONAL REFERENCES:
Co-Worker: Katrina Collette, Sales Manager/Customer Service
Louisiana System Built Homes
1037 Robertson St.
Henderson, LA 70517
***@*********.***
Personal Friend: Natalie Scheppegrell, Franchise Development Coordinator
Smoothie King Franchises, Inc.
********@************.***
Personal Friend: Ray Johnson, Director of Catastrophe Claims
State Farm Insurance Company
2014 West Pinhook Rd.
Lafayette, LA 70508
More References Available Upon Request
Contact this candidate