Sales Customer Service

ANDREW PANGAN DIAZ

**** **** *** ** *******, WA *8115

cell: 909-***-**** ? e-mail: **********@***.*********.***

OBJECTIVE To apply my extensive experience and passion for customer

service as a full-time employee.

EDUCATION California State University, Fullerton

City University of Seattle

Major: Entrepreneurship

Minor: Communications

Expected Graduation Date: Fall 2011

EXPERIENCE B2D Marketing/Docs Education Seattle, WA

09/2009-Present

Client Services

. Initiated over 50 outbound calls and exceeded over two

hours of talk time daily to ensure customer satisfaction

and potentiate new sales leads.

. Utilized Goldmine, QuickBooks, and Microsoft Office to

manage clientele, record and analyze data, and above

all, to track and meet individual performance.

. Enhanced personal knowledge of business through

attending seminars, meetings, and company exercises.

. Recognized as Client Services Representative of The Week

for working diligently.

. Sustained professional relationships by actively

contributing both as a team member and as an individual.

Nordstrom Brea, CA 08/2006-

06/2009

Sales Associate, Via-C (Designer Sales)

. Maximized volume of sales through auditing client

transaction history in company database.

. Increased customer base and product knowledge through

directive cross selling.

. Handled customer issues through providing quality

customer service.

. Managed customer relationships through active phone

calls and follow ups.

Meridian Sports Club Fullerton, CA

12/2005-12/2006

Membership Sales Associate

. Provided company tours for prospective clients.

. Explained terms and agreements to clients upon

membership signup.

. Created promotional advertisements and discount flyers.

. Conducted offsite business trips for interests in

developing corporate accounts.

CSUF Small Business Institute Fullerton, CA

10/2004-10/2005

Administrative Assistant

. Provided administrative support for Dr. Michael Ames,

founder and director of the Small Business Institute and

Entrepreneurship Department.

. Informed students of business degrees and course

curriculums, answered telephone calls.

. Utilized Word, Excel, PowerPoint, Adobe Photo Shop,

Goldmine database, and the use of Xerox printers, fax

machines and copiers and HP Scanners.

. Attended offsite company tours and meetings involving

company's in the consultation program.

. Contacted businesses in the OC region to generate new

leads for the consultation program.

LEADERSHIP Young Entrepreneurship Society (CSUF), Head of Event

coordination and Recruiting

. Networked with business owners and conducted speech

seminars

. Recruited and coordinated networking mixers

COMMUNITY San Bernardino Fire, charity baskets and thank you letters

April 2004

Military Troops, charity baskets and thank you letters

March 2004

Volunteer Groundskeeper and Custodian on high school campus

July 2003

Walk for Cancer

August 2002

Relay for Life

February 2002

SKILLS Computer: Microsoft Word, Excel, Access, Outlook, PowerPoint,

Goldmine, QuickBooks, QwoteWerks and Internet / Email

Languages: Conversational Tagalog

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