Customer Service Representative

OSCAR ADAMS

*** **** *** ******* ** *****

910-***-**** Email: abjojk@r.postjobfree.com

CAREER OBJECTIVE

Future technical graduate seeking an opportunity in information technology

or computer networking that allows me to utilize both my current education

as well as my previous work experience. Possesses in-depth knowledge of

computer hardware and software installation and use complimented by

excellent communication and customer service skills.

TECHNICAL SKILLS

. Programming languages: PYTHON, SQL,

. Platforms: Operating Systems, LINUX, MICROSOFT,

. Hardware: PCS

. Others: Database, Window server 2003, WAN Technology & Application

. Operate and utilize Windows, Microsoft Word, Power Point and Visual

Basic

. Assemble personal computer systems including installation of

motherboards, modems, sound/video cards, networks cards, CD drives,

floppy disks, circuit boards, memory and related peripheral devices

. Possess a strong understanding of theories related to DOS, computer

architecture, GUI and project planning

. Wire accordingly for the installation of property management network

systems

. Troubleshoot and replace faulty hardware including disk drives,

network cards, hard drives and peripherals

EDUCATION

ITT-Technical Institute, Charlotte, NC

Associate Degree in Computer Science, Emphasis: Computer Networking

Graduated: December 2009

WORK EXPERIENCE

2009-2009 IQOR

Customer Service Representative

I was responsible for inbound and outbound customer phone calls.

I helped customers through the process of setting up natural gas

accounts.

I processed customer payments over the phone.

I assisted customers with billing inquiries and issues.

2005-2008 Hilltop Development Charlotte, North Carolina

Community Support/Resident Support

. Developed rapport with clients to help them meet their goals.

. Assisted the clients in goal setting.

. Listened to client attentively and provided motivation to help them

meet their goals.

. Built a good relationship with customers.

2007 The Arc of North Carolina Charlotte, North Carolina

Community Support Worker

. Provided support to clients and helped them interact with their

community.

. Researched community resources and assisted clients in problem

solving.

. Developed rapport with community members to assists client in meeting

their goals.

. Assisted clients in problem solving.

2006-2007 Wackenhut Corporation Security Charlotte, North Carolina

Security Officer

. Identified problems and managed conflicts.

. Perceived nonverbal messages.

. Forecasted and predicted problems.

2003-2006 Adams Professional Painting Charlotte, North Carolina

Painter

. Attention to detail of exterior and interior painting.

. Built rapport and maintain professional relationship.

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