Customer Service Data Entry

LUCILA RODRIGUEZ

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951-***-****

SUMMARY OF QUALIFICATIONS:

MICROSOFT OFFICE- EXCEL- DATA ENTRY-MULIT-PHONE LINES-TYPE 40WPM-10 KEY- MULIT-TASK-

SUBSTANTIAL EXPERIENCE AND OUTSTANDING SKILLS IN CUSTOMER SERVICE-ETIQUETTE TELEPHONE

SKILSS-INTERNET RESEARCHMEDICAL -ACCUSTOMED WORKING IN A FAST PACED ENVIRONMENT WITH THE

ABILITY TO THINK QUICKLY AND SUCCESSFULLY HANDLE DIFFICULT CLIENTS-ABILITY TO WORK WELL

WITH OTHERS IN BOTH SUPERVISORY OR SUPPORT STAFF ROLES.

SKILLS AND ABILITIES:

ABILITY TO HANDLE DIFFICULT SITUATIONS WITH DIPLOMACY- STRONG INTERPERSONAL SKILLS-STRONG

COMMUNICATION-ORGANIZATION AND FOLLOW THROUGH SKILLS-ABILITY TO PERCEIVE SITUATIONS

ACCURATELY-ABILITY TO WORK VARIED HOURS/DAYS, INCLUDING NIGHTS, WEEKENDS, AND HOLIDAYS AS

NEEDED-PHYSICAL ABILITY TO STAND FOR EXTENDED PERIODS-CONCERNED WITH QUALITY-ENSURE

TASKS ARE COMPLETED CORRECTLY AND ON TIME-BILINGUAL.

EDUCATION:

RANCHO VERDE HIGH SCHOOL MORENO VALLEY

DIPLOMA

CLASS OF 2004

RECENT WORK EXPERIENCE :

VOLT 06/10- 09/10

GENERAL WAREHOUSE WORKER

PICKED ORDERS WITH AN RF GUN, MADE SURE ORDERS WERE CORRECT FOR SHIPPING. KEPT THE

PLACE CLEAN.

CENSUS 2010 04/10-06/10

ENUMERATOR

CONDUCTED INTERVIEWS WITH RESIDENTS IN ASSIGNED AREAS BY FOLLOWING STRINGENT

GUIDELINES AND CONFIDENTIALITY LAWS. EXPLAINED THE PURPOSE OF THE CENSUS INTERVIEW,

ANSWERED RESIDENTS QUESTIONS, ELICITED INFORMATION FOLLOWING A SCRIPT, AND

RECORDED CENSUS DATA ON FORMS .

PORTILLOS 02/09- 03/10

CASHIER

MAINTANED A FRIENDLY AND WELCOMING ENVIRONMENT WHILE MAKING SURE THE

RESTAURANT WAS CLEAN AT ALL TIMES, TAKING CUSTOMERS ORDERS AND PHONE CALLS. ASSITED

AT THE CASH REGISTER HANDLING OVER $ 1,000 PER DAY.

STARCREST OF CALIFORNIA 06/04-02/09

TELEPHONE ORDER OPERATOR/ DATA ENTRY

HANDLED CALLS AND PROCESSED ORDERS FOR CUSTOMERS. INVESTIGATED AND RESOLVED

CUSTOMER CONCERS IN RESPECT TO THEIR ORDERS. MAKING SURE ALL OF THE CUSTOMERS

INFORMATION WAS CORRECTLY ENTERED INTO THE SYSTEM. HANDLED OVER 500 ORDERS PER

DAY.

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