Customer Service Human Resources

C yndi A. Giesen

**** ********** ****

Austin, TX 78757

512-***-****

*******@******.**.***

OBJECTIVE

To secure a rewarding position with a challenging, fast paced company that promotes growth and

responsibility, and rewards hard work.

SKILLS PROFILE

• Knowledge of payroll systems and the ability to produce payroll accurately and on time

• Knowledge of and experience with Human Resources Best Practices

• Proficient in filing and document organization

• Experience in handling confidential paperwork

• Ability to take detailed phone messages and relay necessary information promptly

Experienced in customer relations

Experience using Microsoft Outlook and Word

EMPLOYMENT HISTORY

Job Coordinator 2002 current

Pounds Floor and Tile, Austin, TX

• Coordinate and execute accounts receivable functions, including direct billing and account

reconciliation

• Coordinate floor planning layouts, calculation of required materials, and purchasing information for

commercial jobs

• Enter and update job cards and work orders on a monthly, quarterly, semiannual and annual basis

• Serve as a customer service specialist assisting customers with purchasing decisions for a variety of

clients, from residential retail to large, commercial wholesalers

• Recognized as a consistent and reliable employee, capable of expanding beyond the standard

responsibilities to assist in other departments when needed

Human Resources Manager 1977 2001

Montgomery Ward’s, Austin, TX

• Maintained employment applications and assisted in prescreening interviews

• Completed all necessary separation paperwork: Form 22, 22 SP, and COBRA solicitation

• Maintained and administered various personnel reports, including workers compensation, vacation

turnaround, basic exceptions, scheduling employees, etc.

Administered payroll functions and systems, monitored AT&A, input corrections and payroll transactions,

including missing punches, vacation reconciliation, etc.

EDUCATION

General Education and Studies 1968

Roswell High School, Roswell, NM

R EFERENCES

Available Upon Request

Contact this candidate