Customer Service Sales

Anthony Traag

cell phone 915-***-**** ***********@*****.***

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Profile Summary

I am seeking opportunities to utilize my background in psychology, my years

of experience in varies forms of customer service and sales.

Skilled in negotiation, cross cultural, able to clearly illustrate

difficult-to-understand subjects, excellent customer service skills and

sales skills.

Psychology background aiding and assisting, children to adults, as well as

Mental Health population. Trained public speaker, multi-networked,

information-related, self-starter, and can work without supervision,

Microsoft Office Suites, Window XP, Type 58 wpm, IRS Systems, Telegence,

Clarify, CAD/DOS, Abacus billing system, Internet research, Power point,

and Scanning Documents and Photos, and Photography experience.

Professional Accomplishments

2007-2008

T-mobile, Frisco Texas, Tier II Blackberry/PDA Technical Support

. Maintain all aspects of customers' accounts

. Assist with Blackberry and PDA functions

. Provided over the phone support as well as network support using tier

II technical guidelines

. Managed customer escalation on billing and service complaints

. Process and track orders and/or repair request orders

. Conducted follow ups to maintain customer loyalty

. Up selling T-mobile products and services

2004-2007

AAA Texas, Irving, Texas - Dispatcher/Counselor III

. Maintain membership accounts

. Managed Dispatch floor as front line Supervisor

. Provided Mapping and Travel assistance

. Process and track emergency situations and/or filed complaints

. Conducted follow ups on emergency situations, complaints, and Roadside

Assistance Program quotes provided by contractors

. Up Selling AAA products and services

Anthony Traag

cell phone 915-***-**** ***********@*****.***

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2001-2002

MHMR of Tarrant County, Fort Worth, Texas - Senior Rehab Specialist (QMHP)

. Coordinated rehab for clients at facility one-on-one and/or in groups

. Coordinated safety and management of funds for clients

. Facilitate and organize contacts and aid for clients

. Provided knowledge and distributed medication for clients

. Conducted training and development on life skills with clients

. Provided and conducted recreational outing to aid in clients

development on social skills

1999-2004

Verizon Wireless Messaging, Lewisville, Texas - Major Account Services,

. Managed and maintained corporate accounts

. Assisted Corporate-account representatives, with all aspects of all

accounts-in a self empowering approach as-well-as provide client

technical support.

. Process and track orders for account representative as well as

customers that called direct

. Counter Sales for Corporate office.

Education

Texas Wesleyan University, Fort Worth, Texas

Bachelor of Science in Psychology

Lifetime member of Alpha Phi Omega (Service Fraternity)

Lifetime member of Boy Scouts of America

Student Ambassador

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