Customer Service Manager
Resume:
TAMIKA HENRY
*** *** ****** **** ** Norwalk, CT *6854
*******@*****.***
Home: 203-***-**** Cell:
OBJECTIVE:
To obtain employment in the field of Customer Service
SKILLS AND QUALIFICATIONS:
•Strong communication and computer skills
•Enjoy working as part of a team or individually
•Very dependable and punctual
•Computer skills in Microsoft Word, PowerPoint, Excel, and Access
•Knowledgeable in the use of the Internet
EDUCATION:
Gibbs College, Norwalk, CT
May 2006
Associate’s Degree in Office Administration
PROFESSIONAL EXPERIENCE:
DRS Technologies, Bridgeport, CT October 2009 –
Present
Assembler
•Build generators
•Hand tool assembler
•Assembly line technician
Pro Marketing, Inc., Bridgeport, CT August 2006 –
February 2009
In-Store Service Representative
•Set bays to integrity per retail planograms
•Built displays for placement in retail environments
•Expedited product orders for retail stores
•Printed price tags for new products and price updates
•Updated company product database
•Sent daily statistical reports and photo image updates to Manager via PDA
A.C.H.I.E.V.E., Norwalk, CT March 2005 –
June 2006
Site Supervisor/Tutor
•Provided daily program setup prior to student arrival
•Assisted students in grades K-5 with school assignments in Math, English, History, and Science
•Provided supervision of students participating in the after-school program
Wal-Mart, Norwalk, CT July 2004 –
August 2006
Overnight Stocker
•Loaded and unloaded new products efficiently from delivery trucks
•Stocked shelves with the correct items to maintain proper inventory levels
Mr. Handyman, Monroe, CT October 2005 –
December 2005
Intern
•Answered phones, scheduled appointments, and placed orders
•Filed customer orders and updated into computer system
•Provided general computer assistance
Henry & Sons Landscaping, Norwalk, CT October 2005 –
February 2006
Intern
•Answered phones courteously and directed callers to appropriate employees
•Managed daily and weekly calendars
•Distributed job assignments to garden employees
George Washington Carver Center, Norwalk, CT September 2001 –
August 2003
Tutor/Counselor/Security
•Supervised activities including swimming and tennis, and assisted with educational preparation
for the upcoming school year
•Helped students grades K-8 with homework assignments
•Ensured all campers were in proper areas and no unauthorized individuals were on premises
Henry & Sons Landscaping, Norwalk, CT December 1999 –
June 2000
Receptionist
•Answered phones courteously and directed callers to appropriate employees
•Managed daily and weekly calendars
•Distributed job assignments to garden employees
•Organized office by accurately filing customer invoices and distributing faxes
References available upon request
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