Customer Service Computer Science
Resume:
Mark Edwards
Technical Writer/Entry Level Programmer
Kent, WA 98031
*********@*******.***
Objective:
To provide exceptional service for your company by applying my skills 100%, thinking outside
of the box, being an efficient worker, exuding professionalism and orienting my performance
around the mission of the company. In addition, I would also like to improve my experience in
technical writing as well as programming technologies through industry training.
Skills (General):
Excellent customer service. I know how to smile and listen to customer/client requests
effectively, as well as documenting requests and isolating the real problem after careful analysis.
Excellent team player. Can work effectively alone or in a team.
Computer Science Skills:
AS Degree in CS, w/2 years experience programming.
Excellent at understanding different problem-domains and finding solutions.
Experienced with Client-Server architectures, Multimedia, Multithreading, and Database access
w/Java (JDBC).
Knowledge of UML/Design Patterns.
Intermediate knowledge of standard languages (C/C++/Java).
Entry-level experience with other standard languages (C#).
Intermediate knowledge of support languages (Lua).
Entry-level experience with front-end web development languages (XHTML/HTML, CSS, PHP,
Javascript).
Entry-level experience with parsing/data-organizing languages (XML).
Experience with database interaction, queries and maintenance (SQL/MySQL/Oracle 9i).
Flexible at Procedural, OOD and “Generic” programming.
Discrete Math analysis/skills, Knowledge of optimal Data Structures and optimization
techniques.
Effective Technical Writing: Explaining the problem/solution, providing detailed information
and good at differentiating client requirements into code detail.
Calculus IV level math learned along with some Physics.
Good at solving seemingly trick questions, riddles and complex problems.
Additional Computer Science info:
*Frequent user of Daniweb.com, assisting people with code problems as well as getting help for
advanced discrete math concepts.
*Fast learner of new languages (essentially, every language is similar but some have better
functionality towards specific applications or needs, and/or companies will be biased towards
certain types of applications to save money from migrating to better applications).
Education:
2005-2008 Highline Community College Kent, WA AS in Computer Science
2008-2010 University of Washington Tacoma, WA 3rd year, 3rd quarter, CS Major
Working Experience (Computer Science related):
2008-2010 Freelance Tutor (Computer Science)
2009 Azaleos Internship
Network Operation Technician Intern:
Handled indirect Client requests such as managing servers ( resets, database
dismounting/remounting, patching between client maintenance hours ), exposure to Dev team
proprietary software ( ticketing que system, front-end for monitoring databases/filers/clients,
etc ).
2005-2007 Temporary working/College Tutoring (Computer Science)
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