Human Resources Customer Service

Detra Page

**** ******* **** ( Joliet, Illinois 60431 815-***-**** (

*****@*********.***

PROFILE

Industrious and self-managed entry-level Human Resources

administrator. Experienced working in a variety of work environments

including shared services for transportation, medical management and

gaming. Seeks opportunity to join an organization within the Human

Resources function where knowledge of employee data management,

payroll and general human resources services can be of value. Enjoys

learning and accepts new challenges readily. Known as a disciplined

self-started who can work independently or with teams to achieve

goals in a timely and cost-effective manner.

Proficient in Microsoft Word, Excel, and PowerPoint, Lawson

Database administration

EDUCATION

FMLA Compliance Update, March 2007

Certificate, Human Resources Management, December 2007

Governors State University, University Park, IL, Bachelors Degree, Business

Administration, April 2004

Joliet Jr. College, Joliet, IL, Associates Degree, Information Systems

Technology, May 1999

PROFESSIONAL EXPERIENCE

NATIONAL EXPRESS CORPORATION, Downers Grove, IL

05/ 2010 to present

Recruiting Assistant

Responsible for assisting recruiters with administrative duties as

needed. Assists CSC to ensure applicants are eligible for the

position which applied for. Determine if a candidate meets all the

qualifications provided by the Department of Transportation.

. Screen applicants to ensure each applicant meets requirements

. Schedule interviews and assist hiring manager with any hiring

needs

. Conduct and review background checks using TalentWise

. Verify employment

. Update and maintain applicant tracking system using Taleo

NATIONAL EXPRESS CORPORATION, Downers Grove, IL

10/ 2005 to 9/29/2008

Human Resources Specialist.

Responsible for maintaining and updating confidential data in HR.

Worked closely with payroll to ensure payroll was processed in a

timely manner. Process new hires, terminations, and tax documents

into Lawson database in a shared services organizational

environment. Monitor, and determine eligibility concerning FMLA

requests. Interact with companies providing outsourcing of

employment verification. Recognized for ability to assist over

5,000 employees with work related questions and concerns related

to salary, tax information, and administrative procedures.

. Solved problems concerning payroll, answer inquiries, enforce

payroll policies.

. Prepared Crystal reports, salary reports, month end reports.

. Provided structure for mandated HR processes such as file

maintenance and retention.

. Current knowledge of unemployment insurance laws for 22 states.

MILLENIUM MEDICAL MANAGEMENT RESOURCES, Westmont, IL

8/ 2004 to 10/ 2005

Administration.

Provided administrative support to HR Director and Accounting

Manager. Prepared month end and summary reports. Maintained

confidentiality and worked in accordance with HIPPA compliance.

Prepared Excel spreadsheets to track all revenue for Emergency

Room Physicians.

Introduced a new process for tracking revenue for ER Physicians

which greatly improved accuracy of payments, reduced time and

labor involved in hand issued checks and improved service to

physicians.

Conceived the idea and implemented a separation of Medicaid,

Medicare, and Blue Cross insurance, making it easier for

Physicians to view a break down of all actual payments.

INTERNATIONAL MUFFLER COMPANY, Romeoville, IL

4/ 2004 to 5/ 2004

Administrative Assistant

Provided administrative support to President. Typed various

types of correspondences. Generated reports. Used

PC software for word processing, graphics, and spreadsheets.

Performed clerical duties.

EMPRESS CASINO, Joliet, IL 4/ 1999 to 3/ 2004

Slot Representative

Processed payments and prepared accurate tax forms. Worked with

customers and provided excellent customer service. Distributed

large amounts of cash in the process of jackpots.

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