Customer Service Human Resources
Resume:
Margarita Winfield
Waverly, Va. 23890
Phone/H804-834-30/C/804-***-****
I am very interested in one of your jobs and planning to relocate to
Memphis in the coming months. My background is diverse and extensive
with office work. I have over 26 years of office experience and dealing with
customers one on one basis. My experience also covers various office
equipment and computer skills. I have taken numerous computer classes
because this is a requirement on my present job.
Additional capabilities are listed with the attached resume and if there are
any questions, please feel free to call me at the above numbers.
Sincerely,
Margarita Winfield
Benefit Program Specialist
Sussex Social Services
20103 Princeston Drive
P O Box 1336
Sussex, Virginia 23884
Work Phone: 434-***-****
Resume
Name Margarita Winfield
Address 13311 Old forty Road
Waverly, Va. 23890
Email: **********@***.***
Home Phone: 804-***-****
Cell Phone: 804-***-****
Experience
As a Benefit Programs Specialist I represent the entry level in the occupational
group for employees working under close supervision while being trained in
determining eligibility for a variety of social services government assistance
programs. Upon recommendation by the supervisor, approval by the director, and
successful completion of the training program, the employee shall be redefined to
full performance Benefit Programs Specialist II with a corresponding salary
increase as indicated by the local department's compensation plan. Conducts
interviews of persons to determine eligibility for assistance and re determines
their continuing eligibility;
Explains nature of temporary assistance benefit programs and determines
reasons and need for assistance; processes applications for financial assistance
and diversion; explains client responsibilities, rights and program availability;
evaluates consistency and completeness of data secured, and where indicated
substantiates its accuracy; computes assistance plans; determines the need for
and amount of allowances for special circumstance items; evaluates such social
factors as education, work experience, and levels of social functioning; and
evaluates employability of clients and explores potential sources of income.
Work History
Some knowledge of: basic human behavior; mathematics to calculate
percentages, formulas and averages to solve mathematical problems; and
interviewing techniques such as data collection and investigation. Highly skilled
in operating a Personal Computer daily and demonstrate exceptional skills in
various office software. Demonstrated ability to: communicate effectively both
orally and in writing; interview, gather information, and evaluate situations;
analyze information; apply common sense understanding to carry out instructions
furnished in written or oral form; exercise sound judgment, discretion, tact and
resourcefulness in solving problems and drawing logical conclusions; use
various types of automated technology to establish and maintain case records
and access any necessary information through the automated system.
I have performs a wide variety of clerical support services for counselors and
counselor supervisors in addition to performing the duties of receptionist for the
case management department. Types assigned correspondence, memos, reports,
procedures and related office material from notes, rough drafts, Dictaphone, or
copy into final format using word processing software. Ensure accuracy of
reports and correspondence by reviewing for errors in grammar, punctuation, and
spelling. Establishes and maintains electronic and manual filing system. Timely
process any incoming mail for caseloads and outgoing mail daily.
Receives and processes intake files. Enter data into established databases.
Answers telephone calls in a polite, professional manner; directs calls to
appropriate staff members; take accurate phone messages and routes them
appropriately. Greets visitors and determines and direct them to the appropriate
person or department. Maintain proficiency in the use of word processing and
spreadsheet software. Serves as support and assistance to the assistant
superintendent as needed. Ability to successfully manage multiple assignments
at any given time.
Monitors contract status, client activities, and appropriate delivery of services
with clients, service providers, and case managers; examines case files and
various reports to determine if clients have met contract obligations; identifies
benefits and services to be provided to clients from case plans; monitors hours
spent in work and educational activities to verify that clients meet weekly contract
obligations; phones clients with unsatisfactory attendance at required
educational classes or counseling activities in order to inform them of agency
policies and contract requirements; schedules appointments for clients; informs
case managers regarding inadequate client attendance, scheduling problems,
child care, or other non compliance issues.
Enters data into state databases from case plans and supporting documents
regarding client participation in work or educational activities; copies client
information from state databases onto appropriate state approved forms; keys
information from forms into fields on the state databases; compares client
information such as names, addresses, social security numbers, phone numbers,
benefits and services provided, eligibility criteria, and other data against state
databases to ensure accuracy; compares written information from client files
against a list of numeric activity codes to determine which codes to assign;
assigns corresponding numeric activity codes for other databases using code
conversion chart.
Prepares appropriate referral forms for program participants in order to provide
required benefits and services; identifies appropriate referral forms to be
completed for benefits and services provided to clients; enters client information
gathered from case plan and state databases onto referral forms; reviews client
information entered onto referral forms to ensure accuracy; routes all referral
forms to appropriate contract agencies and to clients according to departmental
procedures.
Reviews management reports and case plans to ensure accuracy of client
information in state databases; compares client information in parallel columns of
a comparison report to verify that data is accurate; compares client case files
against database to determine the source of discrepancies in comparison reports;
enters accurate client information into databases to correct errors found in
comparison report; notifies case manager of errors in data entered into the state
database using computer template or paper based communication form; makes
written annotations to comparison reports regarding any corrections made or
notifications sent; compiles monthly error count of all corrections made to
databases.
Provides excellent customer service to both clients and the public by answering
needed questions .
Record Management in Human Resources of over 800 records for Southside
Training School, Petersburg, Virginia
Honors/Activities
Receive numerous awards and certificates from Sussex Social Services Welfare
Board in Appreciation and Recognition of Caseload Work. Receive numerous
Appreciations from the Commissioner of Virginia on Caseload Work. Honor/Award
from the Honorable Congressman Randy Forbes as a Commission Minister in
serving the community in need.
Education
12 years Southampton High School
Courtland, Virginia
Paul D Camp College
Franklin, Virginia 2 years (Major) Office Skills
Virginia State University
Petersburg, Virginia 2 years (General Classes)
Virginia Commonwealth University (VISSTA)
School of Social Work
Richmond, Virginia 7 classes(including Supervisory Skills)
University of Maryland, Maryland College
Adephi, Maryland (Major) Social Science (3 years) 110 credits
Bryant and Stratton College –present (Major) Human Resources
Any references can be furnish upon request at above numbers.
Contact this candidate