Customer Service Sales

Christopher R. Barnett______________________________________

**** **** **. **********, ** 47715 812-***-****

*************@*****.***

Objective

I seek employment in the field of Information Technology in a

position that is both challenging and rewarding to test and improve my

skills and education.

Summary of Qualifications

Obtained more than two years of customer service experience, strengthening

my risk management and incident handling and response skills.

Experience working in and leading a team environment, as well as

independently.

Computer customer service has given me great experience, demonstrating how

to speak to customers, as well as coworkers in a business and sales

environment.

Personal work skills include my reliability and responsibility for all

duties assigned, and my ability to think and learn quickly.

Professional Skills

Operating Systems: Windows 7 (all versions), Windows Vista (all versions),

Windows XP (Home/Professional), Windows ME, Linux (Red Hat, Gnome, KDE)

Software: Microsoft Office (Word, Excel, PowerPoint, Outlook), Lotus Notes,

Lotus Sametime and multiple other IM Chat clients, Open Office, multiple

antivirus programs

Hardware: video cards, sound cards, wireless/wired NIC cards, modems,

motherboards, CPUs, Hard disk drives, Optical disk drives, RAM

Peripherals: Wireless/wired routers, bridges, switches, external storage

devices, Air cards, inkjet printers, laser printers, scanners, monitors

Diagnostic experience with all previous items, cell phones and personal

media devices as well as repair experience with desktops, laptops, cell

phones, circuit boards

Customer Support: Personal experience with face-to-face and over-the-phone

customer support for most personal and business electronic devices

Work Experience

Computer Science Corporation, Evansville, IN From: Nov / 09 To:

Present

Receive work requests via e-mail from multiple Ascension Health hospital

ministries.

Ticket, route, and track work requests to proper location and ensure that

work is performed.

Perform any help requested from on sight technicians or application

specialists when necessary.

Contact customers if problems arise and solve any issues or customer

complaints.

Maintain customer satisfaction with C.S.C. through strict compliance of

quality standards of work and absolute patient confidentiality.

Best Buy, Evansville, IN From: Aug / 07 To: Nov /

09

Made initial contact with the customer, checked in or repaired the

customer's device, and took payment for the services rendered.

Responsible for repairing customer computers, as well as backing up

sensitive and personal information if the repair required it.

Responsible for leading the Geek Squad precincts and other agents many

times.

Experienced in dealing with disgruntled customers and employees to find

an acceptable solution that helped the customer while maintaining the

store's credibility and bottom line.

Actively working with upper management to better the experience for our

customers in the store.

Education

ITT Technical Institute, Newburgh, IN From: 08/04 To: 08/06

Cumulative GPA: 3.82

Associate of Applied Science Degree in Computer Electronics Engineering

Technology

List of Subjects Studied:

Communications Systems

Control Systems

Networking Systems

Home Computer Technology

Programming Visual Basic and C++ in Linux

Diagnosing and repairing Computer Systems

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