Customer Service Administrative Assistant
Resume:
KIMBERLY TERRY
Martinez, GA **907
********@*****.***
PROFESSIONAL SUMMARY
Dependable, detail-oriented Payroll Processor with extensive experience.
Highly flexible multi-tasker who thrives on challenging assignments in
deadline-driven environments. Equally effective as a member of a high-
performing team or as an individual contributor exercising sound problem
solving and decision-making capabilities with minimal supervision.
Excellent data entry, organizational, communication and word processing
skills. Recognized for initiative, strong work ethic, commitment to
quality, confidentiality and exceptional customer service.
EXPERIENCE
PACTIV CORPORATION, Beech Island, SC 1990 -
2008
(Global leader in custom and stock products in the consumer goods/food
packaging sector with $3.3B in sales).
Payroll Processor, 1993-1997 (continued to serve as payroll backup until
2008)
Prepared and processed semi-monthly and bi-weekly payroll runs while
adhering to strict deadlines and delivering timely and accurate payrolls to
central processing center. Balanced and reviewed output, investigated and
corrected errors associated with the auditing of payroll data prior to
transmitting. Served as primary point of contact for all payroll-related
issues. Created procedures for entering payroll into SAP, later
disseminated throughout company. Verified eligible employees profit
sharing bonuses and processed for payout. Tracked vacation.
. Performed quality audit on >200 timecards/week to ensure checks were
accurate and timely, resulting in only one check being re-calculated in a
12-month period.
. Automated manual process and created tool to track vacation for 200+
employees, reducing cycle time by ~50% and providing management with
previously unavailable quarterly reports.
. Designed new, streamlined process to track labor costs when employees
were on loan to another department, increasing accuracy of labor
reporting.
Accounting Specialist/Administrative Assistant, 1997-2008
Promoted to handle month-end closing, balance sheet account reconciliation
and reporting of direct labor actual vs. forecasted costs. Verified labor
accruals for accuracy. Monitored financial results daily and communicated
issues/concerns to Plant Controller for resolution. Created/updated
accrual journal entries, roll stock transfer, scrap baseline reports.
Keyed annual budgets into database. Reviewed WIP (accrual balance for open
orders of 30+ days), YAIP (duplicate postings) and maintenance and
materials expenses for items of $5K+. Provided assistance to Manufacturing
and Purchasing in resolution of production order/invoice issues
respectively. Served as team lead for monthly and annual inventory audits.
Entered all bill of material and standard costs data into SAP database and
updated on an on-going basis to ensure
KIMBERLY TERRY Page 2
minimal poly usage variances. Collaborated with Production Scheduler to
insure timely set-up of new products. Provided administrative support to
various levels of management. Additional administrative duties included
processing manual check requests, ordering office supplies, answering
phones, distributing mail, and handling printer/copier repairs for plant.
. Implemented productivity enhancement process that provided standard $/hr
vs. actual $/hr results to management, allowing production to exceed
pounds/man hour target by 12%.
. Created step-by-step procedures for accurately tracking direct labor and
disseminated to 20+ other locations as best practice.
. Oversaw production/assembly of training manuals for implementation of a
new product line, ensuring 100% quality and accuracy of information.
. Redesigned/streamlined processes for keying/reconciling storeroom
inventory, reducing cycle time by ~25%.
. Developed process to extract critical information from SAP more quickly,
enabling set up of 30-50 new products/year in 50% less time.
Shipping Clerk, 1990-1993
Prepared bills of lading for orders scheduled to ship. Served as primary
interface with numerous carriers and dispatchers. Scheduled product
delivery date with customers, tracked shipments and investigated/resolved
issues.
. Researched numerous delivery companies for competitive pricing and
services, saving company ~25% in shipping costs/year.
. Created/implemented improved inventory management process utilizing cycle
counts, decreasing short shipments by >20%.
. Developed strong relationships with customer base of 40+, maintaining
98+% customer satisfaction ratings over a 5-year period.
PRIOR RELATED EXPERIENCE
Union Switch and Signal, Order Entry Clerk/Shipping Assistant
Del Taco, Shift Manager/Cashier
EDUCATION
Certificate, Clerical Office Specialist, Augusta Technical College,
Augusta, GA
ADDITIONAL SKILLS AND TRAINING
Microsoft Office: MS Word / Excel / PowerPoint / Outlook
SAP Business Software / Payroll / Data Maintenance
10-Key Data Entry (10,000 kph)
Lotus Notes
Lean Manufacturing
Effective Time Management
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