Customer Service Manager

Location:

Posted:

October 11, 2010

Joshua S. Goodrow

Chicopee, MA 01013 413-***-**** Cell

Objective To obtain available position

Experience 5/2010-Current Monro Muffler and Brake Enfield, CT

Assistant Manager

• Assist manager with customer service and work orders

• Complete minor and major repairs in a timely manner.

• Direct and oversee technicians to ensure properly performed repairs

2/2008–9/2008 Daniel O’Connells Sons Chicopee, MA

Mechanic

• Repair heavy and light duty equipment in a timely manner.

• Maintain and repair company fleet vehicles.

• Repair all types of electric and air powered tools.

• Made appointments for fleet vehicles, customer service on the telephone and in person

1/2001–8/2007 Interstate Auto Supply Ludlow, MA

Head Mechanic

• Business Acting Manager for the last 3 years of employment.

• Complete minor and major vehicle repairs in a timely manner.

• Customer service, explaining and selling jobs to customers,

• Made appointments for customers and complete estimates and work orders

• Oversaw, scheduled and directed personnel for the Express Lube facility and gas attendants.

2000 Porter & Chester Institute Chicopee, MA

Student

• Automotive Repair Program.

1998–1999 L & D Services Inc. Springfield, MA

Mechanics Assistant

• Assisted in the repair of heavy construction equipment.

• Operate repaired equipment to insure proper repair.

• Ordered all parts for repairs and supplies.

1997–1998 Premium Pattern Inc. Ludlow, MA

Pattern Maker

• Build wood patterns from blueprints to precise measurements.

• Maintain woodworking equipment.

• Customer Service on the phone receiving orders and ordering parts

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Education 1995–1999 Ludlow High School Ludlow, MA

• General Studies, major in metal fabrication and technology.