Technician Software
Resume:
Richard Goodlaski
Targeting Information Technology Position
0. Michigan State University graduate offering a strong academic
background in IT combined with excellent experience in computer
hardware and software service.
0. Recognized for technical troubleshooting skills used to quickly
resolve challenging technical issues.
0. I quickly learn and master new technology; highly successful in both
team and self-directed settings; and proficient in a range of computer
systems, tools and testing methodology.
0. Special interests in mobile technology, audio technology,
virtualization, social networking/media, and exploring opportunities
which allow for services to run regardless of which operating system
is installed.
Education
Michigan State University - East Lansing, MI
B.S. Degree in Media Communications and Technology
. Concentration in Information and Communication Technology
. Cognate in the College of Social Sciences
Concurrent Employment with College Studies:
0. Lead Student Helpdesk Support Technician (2007 to Present): Provide
end-user tech support for computer hardware, software and networking
needs. Duties include phone support, diagnosis and troubleshooting of
computer and network hardware and software in a Novell-Netware, and
Windows 2000/XP environment along with end-user training and the setup
of new computers.
Technology Summary
Computer network, hardware, and software design, implementation and
support on Windows 2000, XP, Vista, 7, Linux, Novell, and Mac OS.
Microsoft Windows servers, Active Directory, GroupWise, and Novell
ZENworks (desktop/laptop imaging and group policies, software
management).
Image and graphics support as well and audio/visual technologies and
production.
Researching and implementing technology along with ordering new
equipment and software.
IT Experience
College of Veterinary Medicine - East Lansing, MI
0. Lead Helpdesk Support Technician, (2007 - Present) Handled technical
troubleshooting within a hospital and teaching environment, including
system crashes, slow-downs and data recoveries. Engaged and tracked
priority issues, with responsibility for the timely documentation,
escalation, resolution and closure of trouble tickets. Also main
contact for Food Safety and Plant Biology buildings in assisting with
support, network administration and purchase orders.
Flagstar Bank Headquarters - Troy, MI
. Information Technology Intern, (2006 Summer)
Harley-Davidson - Brighton and Ann Arbor, MI
. Computer Technician/Support, (2005 Summer)
Our Place to Yours - Brighton, MI
. Computer Technician/Support, (2000 - Present)
Self-Employed (1999 - Present)
. Home based support for users contacted though friends, family and
employers.
Available for Relocation & Travel
1632 Harold Lane
Howell, MI 48843
********@*****.***
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