Manager Project

John Sanders

th

**** ** *** ***** 425-***-****

Kirkland, WA 98034 *******-****@*******.***

SUMMARY

Senior consultant and manager with over thirty years of diverse information technology and business

experience. Excellent leader of people and teams with exceptional interpersonal, communication, and

documentation skills. Great attention to detail with a practical "hands-on" approach. Possess a unique

combination of technical, business, and relational abilities that has contributed significantly to the

success of projects and organizations over entire career.

• Project/Program/Engagement Management Expertise in all aspects of project management,

having managed projects of all sizes from a few man-weeks’ effort to 5-year $25M complex

integrated systems efforts. Managed worldwide knowledge management deployments for

VeriSign and T-Mobile. Just completed custom Agile website effort.

• Consulting Held positions as owner in small IT and Management consulting company, Partner

in established Microsoft technology consultancy, VP for IT and Telecom consulting company,

consultant for knowledge management consulting organization, and Director of Project Consulting

for a publicly held corporation. Full-time consultant at Microsoft for four years.

• Content Content/knowledge management of complex technical subject matter. Manager and

technical contributor completing several major releases of comprehensive solution content

delivered in new client/Web technology developed for these releases. Curriculum development

and instructor-led training expertise. Manage and contribute technically to integration of content

management, usability, knowledge management, and eLearning.

• Business Managing staff, operations, projects, partner relationships, and sales and marketing,

ranging from small satellite offices to large corporate departments. Scope has included IT

consulting, technology, telecom, and aerospace companies.

• Technology Development, design, and integration experience with both hardware and

software, ranging from assembly language programming to application architecture and

datacenter integrations. Member of executive teams sponsoring development of three

commercial software applications, and PM for development of fourth application.

• Communication Excellent technical writer and editor in all professional positions. Have

created hundreds of documents ranging from functional and technical specifications to multi-

thousand page prescriptive deployment documents. Professional writer for Microsoft and created

publishing technology for Microsoft. Created 130 eLearning and demo videos for Microsoft.

Excellent presentation speaker. Spent six years deliverying instructor-led training.

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EXPERIENCE and ACCOMPLISHMENTS

Synergistic Solutions Corporation Kirkland, WA (2009 – Present)

Consultant

• Information technology and management consultancy focused on making projects

successful by leveraging the synergies from the closely related factors of technology,

processes, and organizational collaboration.

• Created 19 online course videos for Microsoft for SharePoint and Exchange technologies

for partner training. Videos were all screen capture with voiceover.

• Managed several SharePoint Intranet deployments for Microsoft.

• Wrote functional specification and managed creation of Silverlight-based financial

dashboard for Microsoft finance executives.

• Consulting to Datacastle Corporation for documentation and knowledge management.

• Managed agile development of social networking media website.

File Vault Online Corporation Kirkland, WA (2008 – Present)

President/Owner

• Subscription-based Service Provider of online file protection solution for Windows

computers (www.FileVaultCorp.com). Solution features ease of use, industry leading

patent pending encryption, continuous protection, hard disk encryption, and remote data

deletion in event of computer loss or theft.

• eCommerce business with focus on professionals of all types that have liability

associated with data on their computers.

• Responsible for all business and technical aspects of corporation, founded in December

2008 and launched in April 2009. Designed, wrote all content, and implemented all aspects

of eCommerce recurring billing website.

• Service provisioned from Amazon S3 cloud hosted system.

• Initial Reseller Partner of Datacastle Corporation, the software provider for File Vault.

Datacastle Corporation Seattle, WA (2007 – 2008)

Vice President - Client Services and Knowledge Management

• Initial investor and employee in startup software company creating product for highly

secure and private online continuous data protection (www.DatacastleCorp.com).

• Product developed on Microsoft .NET technology by former Microsoft employees and

consultants.

• Product marketed to Service Providers and enterprise customers, with initial version

released in March 2007.

• Responsible for worldwide services to Hosting Providers, Broadband Providers, and

Enterprise customers. Included professional services, Partner relationships, product

implementation, Support content, and documentation.

• Performed early sales and marketing efforts, and managed Microsoft partner relationship.

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Synergistic Solutions Corporation Kirkland, WA (2006 – 2007)

Consultant

• Architected and project managed year-long $3M ATG knowledge management-based

Web self-service device troubleshooting project for T-Mobile (2006). Estimated ROI for

project of $50–100M.

• Management consulting to Datacastle Corporation during their first year of operation. Co-

wrote business plan, raised majority of "friends and family" initial funding. Performed initial

sales and marketing, technical consulting, Support, and knowledge management.

implement.com Seattle, WA (2002 – 2006)

Partner/Consultant

• $6M IT consulting company (www.implement.com) focused on infrastructure engineering

and technical communications within Microsoft Corporation, including Communications

Sector, CRM, Patterns and Practices, and SQL Server groups.

• Managed company's Microsoft vendor relationship.

• Worked full-time as consultant at Microsoft (Redmond) for four years.

• Delivered six releases of complex 2500 page documentation for planning, deployment,

and operations for Microsoft Solution for Windows-based Hosting, and Microsoft Solution

for Hosted Messaging and Collaboration.

• Managed adaptation of online training software application to new pubStudio multimedia

documentation viewer. Created client and Web-based versions for delivery of Microsoft

Solutions to both internal Microsoft staff and external customers and partners.

• Project manager and technical contributor for highly successful Microsoft eLearning Web

site (www.SolutionDemo.net) that combined graphical navigation with documentation, lab

demos, and media presentations, while providing site usage statistics.

• Created 110 technical and sales videos for use in Microsoft Solution for Windows-based

Hosting and SolutionDemo.net. Videos were screen capture of deployment steps with

annotation and narration (was also voice talent for all videos).

OutSights, Inc.Redmond, WA (2000 – 2002)

Consultant

• Project Manager for VeriSign's $2.5M Knowledge Centered Support (KCS) deployment.

Effort was Primus-based (now ATG) and included client and Web self-service components.

The initial phase lasted 10 months, with go-live for four organizations in the US and South

Africa. Full-time responsibility for managing all aspects of effort, including financial control,

vendor management, leading IT Infrastructure Team, communications, and all

documentation. Implemented OutSights' Business Intelligence application, "VitalSigns."

• Consulted with various clients regarding their adoption of knowledge management

strategies, practices, and technologies.

• Managed Operational activities for corporation with staff and clients located nationwide.

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OutSights Guidance Systems, LLC Redmond, WA (2000 – 2002)

Vice President

• Software product offering spin-off from OutSights' highly successful knowledge

management consulting company.

• Involved in all aspects of architecture, development, and marketing of two commercial

software products: "Focus" workflow interface for Primus, and "VitalSigns" business

intelligence performance management guidance system.

• VitalSigns was built on SQL Server, presenting a reporting dashboard to users with real

time integration of Siebel transactions, Primus knowledge objects, and feedback from

peers and users.

Herrick Douglass, Inc. Bellevue, WA (2000)

Vice President

• Corporate executive for startup IT and Telecom consulting organization with offerings in

project consulting, contingent staffing, education, and operational services.

• Staff increased from 50 to 130 in 11 months (175% annual growth).

• Direct responsibility for project consulting practices and education. Scope included sales

and marketing business development, client relationships, consulting staff management,

partner relationships, and corporate management.

• Launched practices in areas of Knowledge Management, Customer Relationship

Management (CRM), Supply Chain Management, Enterprise Resource Planning (ERP),

Project Management, Desktop/Network Management, Reporting and Analysis, and

Education.

• Initiated strategic alliances with Primus, Remedy, Intel LANDesk, Seagate Software,

ServiceWare, Knowledge Management Software, Sequoia Software, and OutSights.

Alliance partnerships include consulting, software sales, product development, and

education.

ARIS Corporation Bellevue, WA (1995 – 1999)

Director, Consulting Project Assurance (1999)

• Initiated project management best practices plus project quality assurance for US

consulting practices for Oracle, PeopleSoft, Microsoft, and Lotus technologies, comprised

of 500 consultants.

• Conducted audit of ARIS’ 173 active projects, exposing contractual issues, legal liability

concerns, discrepancies among the consulting practices, customer-vendor inconsistencies,

and invalid project data in custom project management system.

Technology Director (1998)

• Responsible for partner/vendor relationship and program management with Oracle

Corporation, whose technology affected approximately 70% of ARIS’ total revenues for

Consulting, Education, and Software Divisions.

• Responsible for partner/vendor relationship and program management with Sun

Microsystems. ARIS was Sun’s exclusive training provider in the Northwest.

• Managed development of 16 Oracle courses. ARIS was the second largest provider of

Oracle training in the world.

• Led initiatives on ROI analysis tools, and quality assurance for consulting engagements.

Senior Account Executive (1995 – 1998)

• Responsible for business development (sales and marketing) and system implementation

for selected national major accounts, plus Washington commercial and public sector

accounts for then-largest regional Oracle and Microsoft BackOffice consulting firm in the

U.S.

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• Developed business and initially managed commercial project to generate $8-10M in

consulting, plus $5–7M in Oracle software licenses. Resulted in launch of Tampa Bay

office.

• Developed business and initially managed commercial project to generate $5.5M in

implementation of Oracle applications software, third-party applications, and custom

development. Major factor in establishment of Denver Oracle and Microsoft consulting

practices.

• ARIS Account Executive of the Year for 1997, achieving $5.9M in revenue (295% of

goal).

OpenSystems, Inc. Kirkland, WA (1993 – 1995)

Manager, Enterprise Systems

• P&L responsibility for Washington, Oregon, and Idaho for premier systems integrator and

reseller of computer hardware and software systems solutions, integration services, and

project management services.

• Focus was enterprise-wide Sun, Cray, and Oracle based solutions for commercial

customers, with later emphasis on Internet data security.

• Account manager for McCaw Communications (Claircom), implementing largest Sun

enterprise server system sold in the world to date. System hosted custom Informix and

Oracle database applications. Provided hardware and software solutions, technical

consulting, operational consulting, documentation, and project management.

• Increased sales 100% from 1993 to 1994, with $6M revenue goal in 1995.

AVCOM Systems Kirkland, WA (1991 – 1993)

Regional Manager

• Responsibility for Northwest sales, service, and consulting for then-largest Sun exclusive

Value Added Reseller in U.S. (Business purchased by OpenSystems, Inc. in 1993).

• Emphasis was on Sun systems solutions and technical software sales. Largest

customers were federal and public sector agencies.

Sundstrand Data Control Redmond, WA (1989 – 1991)

Manager, Computer-Aided Engineering (1990 – 1991)

• Launched and managed $25M five-year information technology project for 600-person

organization. Effort consisted of five major projects: Software, Electrical, and Mechanical

Engineering; Data Management; and Administration.

• Initiated business process reengineering and standard methodologies for principal

disciplines. Conducted extensive software evaluations.

• Managed IT department comprised of Applications Support and Systems Integration, with

$4.4M annual budget.

Section Manager (1989 – 1990)

• Guided multi-discipline team, including Anderson Consulting, that generated company's

major five-year CAE Strategic plan and consequent new organization.

• Supervised operational activities of Configuration Management, Technical Publications,

and CAD Services.

ELDEC Corporation Bothell, WA (1983 – 1989)

CAE Manager (1985 – 1989)

• Automated all functional areas of 150-member department under rigid budget constraints

over four-year period. Managed software applications and system administration of

heterogeneous computer resources

Supervisor, Design (1983 – 1985)

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• Instituted first comprehensive computer automation effort within division while

supervising 15 designers and meeting production demands of aerospace electronics

manufacturing.

Boeing Aerospace Company Seattle, WA (1977 – 1983)

Supervisor / Instructor (1979 – 1983)

• Created BAC's first comprehensive management and user training curriculum for

mechanical computer-aided-design.

• Course development and instruction for computer and engineering courses, including

programming languages, electronic circuit analysis, integrated circuit design, and

CAD/CAM.

Design Engineer (1977 – 1979)

• Designed, analyzed, and tested hardware and software for microprocessor-based digital

avionics and ground-based test equipment.

EDUCATION

M.B.A. (in Process)

City University, Bellevue, WA

B.S. Electronics Engineering (GPA: 4.00/4.00), 1977

DeVry University, Phoenix, AZ

Pre-Med

University of California, Los Angeles, CA

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