Customer Service Real Estate

Mary Ann Furlow

***** ******* **., ******* ** ***01

Cell: 562-***-**** Email: **************@*****.***

objective

To obtain a position that will enable me to utilize my strong organizational

skills, educational background as well as assist in efficient productive

company operations.

Experiences

Feb. ‘06 Present Century 21 Classic Estates Cerritos, CA

Administrative Assistant

Organize and maintain files and database records for all site agreements

Monitor listing and pending real estate files

Support the HR management initiatives such as the on boarding of

new agents hires, coordination of training, and performance evaluations

Act as contact for miscellaneous real estate inquiries

Assist with routine administrative duties including preparation of

correspondence, data entry, copying, typing, filing, archiving, and

distribution of documentation and other general administrative support

Handle Accounts Payable and Accounts Receivable

Assist with preparing banking deposits

Act as receptionist, screening phone calls, letters, and/or visitors,

answer routine questions, and furnish information when possible

Order and track supplies and prepare purchase requisitions

Assist Real Estate students with orientation and registration

Review and verify documents for completeness, accuracy, format and

composition to ensure documents are legally compliant in accordance

with company guidelines

Preserve the security of confidential documents and data

Preparing tenants rent documentation, maintaining reports and property

files and coordinating with the Apartment Supervisor to facilitate

maintenance and repairs for each apartments.

May ‘04 Mar ‘05 Fine Quality Metal Finishing Long Beach,

CA

Receiving & Shipping Clerk

Record and make all incoming daily purchase orders

Handled high call volume of customer’s orders, questions and services

Reviewed Inventory and create reports for management review

Receiving and filling received documents and shipping.

Jul ’99 Dec ’03 Local Government Unit Philippines

Administrative Officer I I

Answered inquiries, delegated assignments and duties to other office

employees

Composed effective and efficient reports and correspondence

Prepared/typed correspondence, memoranda, referral letters, office

orders and reports from rough drafts, handwritten notes, machine

dictation, electronic media, or general verbal instructions

Organized workload to comply with deadlines and priorities

Received and screened visitors and telephone calls

Act as Personal Secretary Organized meeting schedules, public

agenda, travel arrangements and personal errands.

May ‘98 Dec ’98 Philippine Airlines Philippines

Reservationist

Handled airline ticket sales (domestic)

Provide travel information over the telephone to customers that

includes seat availability, fare information, schedules, and other

information.

Answering inquiries, comments & concerns

Create passengers volume reporting for management review.

Handled airline operations.

April ’93 – Mar ’94 Piazza Hotel

Philippines

Front Desk Clerk

Handled all reservations and inquiry calls

Responsible for all night audit checklist work as well as the front

desk

functions

Responsible for the guests registration process and communication

of hotel services and promotions

Processed forms of payment and responding to guest inquiries

Assist and greet all guests in a friendly, courteous manner.

Skills

Familiar with Real Estates Terms and definitions

Professional and very efficient, can complete project with minimal or

no supervision

Excellent Customer service skills

Exceptional organization skills, scopes out work and creates efficient

workflows and processes, assigns resources properly

Comfortable in high pressure situations, can make decisions in a timely

manner

Consistently produces the highest quality products and services which

meets the needs and requirement of internal and external customers

Proficient with Microsoft Office Word and Excel.

education

September ’08 January ’09 ABC Adult School Cerritos,

CA

Medical Insurance Specialist

Medical Terminology and Anatomy

1994–1998 University of Baguio Philippines

Bachelor of Science in Tourism.

PROFESSIONAL MEMBERSHIP

American Academy of Professional Coders

references

Available upon request

Contact this candidate