Sales Manager

Junior S. Charles

***** ** **** ****** *** ***, Miami, FL 33179

Phone: (786) 208 – 9397 E-mail: ********@***.***

Education

Florida International University Miami, FL

Bachelor of Science in Information Technology Expected April 2011

GPA: 3.08/4.0

Miami Dade College Miami, FL

Associate in Arts in Computer Information System August 2009

Associate in Science in Networking Technology (CISCO) August 2008

Experience

Florida International University (Biscayne Bay Campus)

Office Assistant (Division of Information Technology) Sept 2010 – Present

• Provide customer support to the University community and serve as the primary channel and

resource for functional and technical issues on the Biscayne Bay campus

• Assist in the implementation of appropriate strategies that will improve UTS team effectiveness,

impact, and overall performance management at the BBC campus

• Oversee the administration, maintenance, upgrades and troubleshooting of the UTS Billing

System (Pinnacle)

• Ability to communicate computer related information to faculty, staff, and students

• Proficiency in the use of various computer equipment and software applications

Assurant (AIZ, Fortune 500 – S&P 500)

SharePoint 2010 Developer (Internship) June 2010 – Present

• Plan, design business workflow using Visio 2010

• Implement and automate business process using SharePoint 2010

• Conduct interviews with end users (CRMs & Business Analysts) to facilitate and improve the use

of the application

• Write business requirements

• Create database tables for users of the web application using SQL Server 2008

• Use and very familiar with SharePoint Designer 2010

• Write codes (C#) in Visual Studio 2010

Duty Free Americas, Miami International Airport Miami, FL

Store Manager February 2006 – November 2009

• Ensured customers receive outstanding service by providing a friendly environment which

includes greeting and acknowledging every customer and handling inquires in a professional

manner

• Set sales goals and take proactive measures to create and implement sales increase for the

company.

• Performed cash and sales reconciliation

• Implemented staffing plans; recruited, interviewed, hired and ensured proper training.

• Supervised staff of 15 to 20 personnel; work schedule planning, managed associates’ daily duties,

performance planning, coaches, rewards and counsels

Elevate Miami, City of Miami, FL

Technology Coach May 2008 – January 2009

• Assisted citizens in becoming more comfortable with new technologies

• Provided technical support to computer users

• Trained users on software applications

• Served as a resource on technical questions

Skills

Language:

• Fluent in French and Creole

• Intermediate level of writing and fluent conversation in Spanish

Computer:

• Install, configure, and maintain Windows 9x/Me, Windows 2000/XP, Windows Vista, and

Windows 7

• Configure different protocols, Frame-Relay, Open Shortest Path First, and Routing Information

Protocol, TCP/IP

• Programming languages: C++, C#, JAVA, JSP, HTML, SQL 2008, Relational Database,

ASP.NET

• Integrated Development Environments (IDE) : Visual Studio 2003, 2008 and 2010, Eclipse,

NetBeans

• Unix/Linux System Administration

• Microsoft Office SharePoint Server 2010 (MOSS 2010)

• Microsoft Office Applications: InfoPath 2010,Word, Excel, Access 2003, 2007, and 2010

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