Customer Service Human Resources
Resume:
kameisha j. muir
** ********* *** ( BROCKTON, MA 02301 ( 617-***-**** (
**********@*****.***
OBJECTIVE: Seeking to obtain a challenging position that will enable me to
use my acquired knowledge and skills to contribute to the success of the
organization.
EDUCATION:
Bridgewater State University Jan. 2010 -
Present
Criminal Justice
American Military University Aug. 2009 -
Present
Management (Human Resources Concentration)
Bunker Hill Community College Sept. 2006 -
May 2008
Criminal Justice
Courses included Mathematics, English, Sociology, Management for Criminal
Justice, Evidence and Court Procedures, State/Local Politics and Criminal
Law.
G.P.A 3.6 on a scale 4
City on a Hill Charter High School Sept. 2000 -
Jun. 2004
Activities: Secretary - National Honor Society; Editor - Blue Storm
Uprising; Co-editor/photographer - Senior Yearbook Club; Cycling; Soccer;
Basketball.
AWARDS:
National Honor Society, Citizens Scholar Award, Deans List, Perfect
Attendance, National Honor Roll, Honor Roll Proficiency, Course Work
Proficiency, Certificate of Appreciation, Army Achievement Medal, Army
Commendation Medal.
EXPERIENCE:
Allied Barton Security, Boston, MA
Security Officer Shift Supervisor/Concierge Jun. 2004 -
Present
o Conducted interior and exterior tours of complex.
o Maintained access control to two residential buildings.
o Monitored CCTV and elevator movements.
o Dealt with security and residential violations.
o Responsible for co-training new employees.
o Maintained logbook of daily activities.
o Received incoming and outgoing packages.
o Welcomed and directed visitors to desired destinations.
o Escorted visitors when necessary.
o Received phone calls and placed outgoing calls.
o Maintained key control.
o Conducted inventory of resident packages.
o Assisted during emergencies.
United States Army Reserve, Londonderry, NH
Human Resources Specialist/Reservist Jan. 2003 -
Present
o Generated SOPs for tracking personnel and maintaining accountability
reports.
o Trained personnel on various military policies and procedures.
o Drafted memorandums.
o Generated worksheets used in maintaining records and for tracking
purposes.
o Performed various administrative and clerical functions in support of
the unit.
o Assigned, distributed and reviewed work of subordinate unit sections
while serving in Operation Iraqi Freedom.
o Served as the key point of contact regarding retention functions for
the unit during mobilization in Iraq.
o Documentation of reports.
o Filed personnel records.
o Prepared Schedule for monthly drills.
o Maintained cleanliness of training equipments.
o Performed various duties as a Service Member including attending drill
assembly, trainings and completing training requirements such as Army
Physical Fitness Test and weapons qualifications.
o Prepared certificates for Soldiers and assisted in organizing
ceremonies.
o Played a key role in ensuring that all military personnel records were
updated under current military regulations.
o Maintained exceptional knowledge of various administrative procedures
to ensure that personnel received proper guidance.
Showcase Cinema, Dedham, MA
Concessions Dec. 2000 - Jan. 2002
o Provided excellent customer service.
o Welcomed and directed customers to their destination.
o Received and served orders to customers as desired.
o Restocked concession stand.
o Conducted inventory of merchandizes.
COMMUNITY SERVICE EXPERIENCE:
Blue Hills Boys and Girls Club Feb. 2000
Greater Boston Food Bank Feb. 2001
John W. McCormack Middle School Feb. 2002
Field trip to Spain Jan. 2003 - Feb.
2003
National Conference for Community and Justice Feb.
2004
SKILLS:
o Strong organization and analytical skills.
o Excellent customer support services.
o Ability to prioritize and remain focused.
o Excellent office and phone etiquette.
o Excellent interpersonal skills.
o Proficiency in Microsoft Word, Excel, PowerPoint, Outlook.
o Beginner in Microsoft Access.
o 40 wpm.
Professional Development:
o Complete ongoing training in the areas of customer service, workplace
safety/security, threats and career development.
Contact this candidate