Customer Service Administrative Assistant

Nicole Chapman 815-***-****

**** ******* ****** *****, **********, IL 60586 ***************@*******.***

Professional Profile

Administrative professional with exceptional organizational, multitasking and leadership abilities;

comfortable working alone or in a team environment. Detail oriented and committed to providing excellent

customer service. Proven experience in coordinating and completing complex projects on schedule and

within budget. Skill set includes the following:

1. 2.

Purchasing MS Publisher

1. 2.

Customer Service MS Word

1. 2.

Written Communications Wordpress

1. 3.

Planning and Scheduling Internet Research

2. 4.

MS Excel 75 WPM Typing

Professional Accomplishments

ADMINISTRATION

1. Answered telephones for an organization of over 100 staff including providing information to callers

regarding various ministry events

1. Purchased, inventoried and stocked supplies on a monthly basis for 100+ students across multiple age

and grade levels

1. Created, edited and managed documents using MS Excel, MS Word and MS Publisher including

graphics and page layout

1. Used Wordpress and the Church Community Builder member management system to advertise events

and publish targeted communications throughout the organization

WRITING

2. Created age appropriate original curriculum for Urban Ministries, Inc. which was used in regional

Vacation Bible School programs

2. Freelance writer for BuyOwner.com; Created highly descriptive and enticing ads using generic property

specifications within a 24 hour deadline

2. Wrote devotions and online articles for Heart to Heart ministries

1. Wrote and edited church bulletin and advertisements on a weekly basis

ORGANIZATION

3. Conducted weekly inventory and quality review of purchased merchandise

3. Recruited and oversaw office volunteer program including management of weekly volunteer duties and

coordination of resources for special events

3. Used curriculum research and writing experience to buy most relevant and cost efficient training

resources for church children’s department

1. Produced original wording, marketing materials and graphic layouts for organizational events including

online communications

Work History

Christian Life Center, Shorewood, IL

Administrative Assistant Jan 2006 to Present

Homemaker Dec 1996 to Present

Chapman Household, Plainfield, IL

Administrative Assistant Oct 1994 to May 1996

Mitsubishi Motors, Bloomington, IL

Education

University of Illinois at U-C, Urbana,

Bachelors of Science Jan 1994

IL

References References are available upon request.

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