Customer Service Sales
Resume:
Andrea Thomas
Memphis, TN 38103
*********@***.***
Successful, accomplished Professional with excellent planning,
organizational and interpersonal skill
SUMMARY OF QUALIFICATIONS
Twelve plus years of hard work and over three years of office management
and sales experience in a fast-pace environment. Proven ability to form
strong relationships with and gain trust of colleagues and clients at all
levels. Detail-oriented, with extensive analytical, organizational and
management skills. Superior troubleshooting, problem-solving and conflict-
resolution skills, with focus and follow-through abilities. Tactful team
player who thrives within group environments
PROFESSIONAL EXPERIENCE
VANCE AVE. YOUTH DEVELOPMENT CTR. INC.-Memphis, TN (Oct 07-
Present)
Human Resource Generalist
. Supports Human Resources Managers and Associates on all human
resources issues including employee relations, performance reviews,
benefits/EAP, compensation, training, payroll inquiries and
clarification of company guidelines and Policies and Procedures.
. Responds to Associate questions regarding all human resources issues
and investigates associate relations matters including discrimination,
harassment, and disparate treatment.
. Reviews and interprets employment laws and regulations. Advises
management appropriately to avoid liability and risks such as EEO
charges. Works with internal/external counsel as appropriate.
STRAYER UNIVERSITY-Memphis, TN (Oct 05-Oct 07)
Admissions Officer
. Proactively responded to new student inquiries via phone and email;
averaging 60 calls a day. Interviewed prospective students to assess
their backgrounds, goals, and objectives and educate them on the
benefits of an education; averaging 6 prospective students per day.
. Promoted higher education through marketing events, community fairs,
and presentations.
. Successfully met individual and team enrollment goals.
. Developed a complete managerial outline for growth/success of the
department.
Andrea Thomas (Continue)
ADT SECURITY COMPANY- Memphis, TN (Feb 04-Oct 05)
Resale Representative
. Facilitated the installation and service of residential accounts by
providing product demonstrations and training. Generated revenue by
prospecting new home owners and creating a new customer base.
. Completed long-term contracts with advantageous pricing.
. Increased revenue by 10% per month.
. Developed marketing and sales strategies to target market segment.
. Achieved 200% to quota in 2004.
ANTECH DIAGNOSTICS- Southaven, MS (May 98-Feb 04)
Account Executive
. Sold and serviced animal health diagnostics services with minimum
supervision. Maintained inventory and supplies for accounts.
Utilized customer service skills to ensure client satisfaction and
retention.
. Increased revenue by 18% over present annual billing in the Midwest
Sales Territory by prospecting and creating a new customer base.
. Generated $850,000 annual revenue.
. Received Circle of Excellence Award - Top 10% of the sales personnel.
EDUCATION
Vance Avenue Youth Development Center Inc.: 2007
Middle Management Program; Coaching and Counseling; Harassment
Training; Communications and Management; Difficult Employee
Development; Quality Leadership.
Strayer University
Memphis, TN
Masters in Business
Administration
Lemoyne-Owen College
Memphis, TN
Bachelors in Business Administration
COMPUTER SKILLS
. Office Package: Microsoft Word, Microsoft Excel, Microsoft Access,
Microsoft PowerPoint and Microsoft Outlook Express, PeopleSoft
. Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP,
Windows Vista, Linux, UNIX, MS DOS
Andrea Thomas
130 South Front Street
Memphis, TN 38103
*********@***.***
To whom it may concern;
It is with great interest that I submit my resume in application for a
position with your company. I am certain I can contribute the level of
performance and professionalism you're searching for. I invite you to
consider my qualifications and experience. I know you are a strong and
stable company that provides a progressive environment to your employees.
. Experience- 12+ yrs. in a professional environment while
maintaining and pursuing a bachelor of science as well as a masters
degree.
. Results-Solutions oriented
. Performance- self-motivated, organized, team oriented professional
who can demonstrate resourcefulness, initiative and possesses quality
team building.
This has equipped me with the skills to successfully perform as a leader. I
am solution-oriented; I thrive in challenging, fast-paced environments
where my performance directly impacts the bottom line. I am confident that
my innovative and results-focused approach will make a significant
contribution to the continued success of your business.
I have solid organizational leadership and decision-making skills that can
make an immediate contribution. I am a team player and I adhere to the
company's policy and procedure. I'm reliable and skilled in problem
solving; I have exceptional time management skills. I'm courteous and
professional.
To further acquaint you with the specifics of my background I am enclosing
my resume. I hope you will consider me for a position. I look forward to
meeting with you and discussing my qualifications in more detail.
Sincerely,
Andrea Thomas
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