Manager Quality

Nakiesha Charles

** ****** **

Norwich, CT *****

USA

860-***-****

***************@*****.***

Experience

Daticon EED Inc

Production Tech 2

Norwich, CT, USA

September 2001 - January 2010

-Responsible for executing and monitoring high volume electronic document

processing using proprietary and third party software.

- Ensure that quality and deadline requirements are met.

-Report and provide updates to Client Services, Production Manager, and any

other applicable teams as requested on project status, current and

projected backlog and application or metrics.

- Advanced trouble shooting and custom processing as requested by

production manager.

- Provide training and mentor new employees

- Performed tasks to support other departments as necessary.

- Monitored all software and hardware to ensure optimal processing

standards are being achieved.

- Processing servers monitoring and space management.

- Consult with Production Manager to develop application improvements in

the areas of efficiency and quality improvements or application

modifications to correct process flaws or defects

- Testing new applications to ensure they meet quality, efficiency and

scalability standards

- Worked independently as well as in a team environment.

Education

Axia College

A

Phoenix, AZ Major: USA

Major: Business Management

Skills

- Excellent written and verbal communication skills

-Ability to make independent decisions

-Experience in working with relational databases

-Excellent organizational skills

- Ability to efficiently multi task in fast paced environment

-Experienced in working with highly confidential material

- Windows OS

- Microsoft Office

- Lotus Notes

- SQL

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