Customer Service Manager

REYNA PICH

***** ******* *** # *, ******, CA ****2. Home (818) 336 - 6284 Cell (818)

*** - **** *****:*********@*****.***

Objective: A highly motivated self-starter with the ability to develop

and establish an efficient productive work force. Extensive

Experience in customer service relations, in a World-Class

manufacturer of Electronic Test equipment. Special Program

management skills utilizing the team concept for product

development. Program manager for successful federal contracts

andthe development of four commercial

SUMMARY OF QUALIFICATIONS

2006-2010 [Sr Stockroom Clerk]

Curtiss-Wright Controls Electronic Systems. Santa Clarita, CA

. Responsible for Maintaining Internal and External Customer

Accounts including updating the SAP System.

. Inventory Control process, and is an expert in receiving,

requisitioning, Kit's Pulling and Cycle Counting

. Lead a team of individuals in improving inventory accuracy,

worked hand in hand with management and staff to improve their

understanding of Cycle Count.

. Process work order pick Confirmations Transitions & deliver to

production Line.

. Receiving / Cycle count Transactions/Issuing manual

requisition / Quarterly Reporting (Finance) / Transactions Free

MRB Request.

2005-2006 [Inventory Analysis Supervisor]

American-De Rosa Lamparts, Inc. Commerce, CA

. Supervised staff of five. with included the following

objectives, train, schedule, evaluate, and delegate responsibilities,

monitor work performance and approve work performed.

. Analyzed investigated and resolved inventory discrepancies

identified through section inputs and daily Cycle count procedures

. Trained departmental personnel on data entry, using the WMS/RF

gun procedures.

1990-2005 [Material Hander]

Credence / NPTest (formerly known as Schlumberger ATE), Simi Valley, CA

. Responsible for Maintaining Customer Accounts including

inputting and updating data into AS400 System.

. Implement and execute successfully the Cycle count program

through MRP Systems; therefore, improving the Cycle Count accuracy

from 50% to 99%

. Process work orders and assure delivery and accuracy of each

item with an accuracy of or greater than 98%.

. Process work orders with scan bar cord label &deliver to Productions

Line.

. Receiving / Switchboard Operator & Filing

. Train personnel in inventory management, and cycle count

processes.

Education:

. Van Nuys High School

. Los Angels Valley College

. Computer Programmer coursework

PC Skills:

. Microsoft Word / Excel / Power Point

. IBM AS/400

. UNIX/ WMS and RF gun

. SAP System

. Eudora

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