Technician Software

Clifford Horsey

P.O. Box ***

Lakewood, California 90714

Home: 562-***-****

Cell: 323-***-****

**********@*****.***

Objective

I'm a conscientious hardworking individual with strong customer services

training and technical skills. I'm experienced in management, coordinating,

supervising employees, computer technology, desktop support, hardware, and

software solution. Experienced in data entry, and I'm a team player.

Work Experience

Server Technician

09/2010 - 09/2010 Mindseekers, Los Angeles, California

. Setup deployment servers and other network equipments.

. Uninstalled and packed HP, Dell, IBM servers, routers, hubs, and other

network equipments.

HP Desktop Engineer

07/2010 - 08/2010 Peak Systems New York, New York

. Provided HP Workstation refresh for Morgan Stanley Smith Barney.

. Removed old computers and replaced them with new HP computers.

. Installed network cables, new DVI cables, and other peripheral

components.

. Monitored software installation and provided software and hardware

support.

. Provided on-site support to customer for any issues that needed to be

resolved.

Technician

06/2010 - 07/2010 Comsys A Manpower Company, Charlotte, North Carolina

. Sheraton Hotel - Conversion

. Changed IP's on printers, reconfigured printers on workstations, and

setup default printers.

. Removed workstations from XYZ domain.

. Changed local password and renamed workstations as provided list.

. Added domain users as local administrators.

. Added workstations to new domain ABC with provided credentials.

. Logged in as user and customized desktop, Installed AV software,

configured IE, added to favorites certain requested sites, and move over

old profiles.

. Installed Outlook web components and configured Outlook for users.

. Installed and setup the following additional software applications: ADP

Citrix, HRIS, IRAS,

Lightspeed, etc.

Installation and Network Technician

04/2010 - 06/2010 Apex System Inc, Glen Allen, Virginia

. Provided refresh / network services for Unisys and the County of Los

Angeles.

. Installed and replaced multi-vendor systems; which included hardware,

software and network products as well as operating systems.

. Imaged new pc systems using Symantec Norton Ghost, etc.

. Provided workstation and printer installation.

. Setup user profile and assigned printers from the print server.

. Changed and setup IP's on printers, reconfigured printers on

workstations, and setup default printers.

Technician

07/2009 - 03/2010 Welcome Electrical, Los Angeles, CA

. Responsible for providing customer with phone and onsite support:

. Assisted customer in understanding and using new and existing software

applications.

. Added/removed files, folders, icons, saving files on local and network

drives.

. Manipulating software applications to fit their needs.

. Assisted customers in using new and existing hardware:

. Assisted customers in checking and testing Internet dialup connections

for modems.

. Assisted customers in utilizing their Internet emails.

. Responsible for installing, troubleshooting hardware and software

problems.

. Provided break / fix and upgrade for PC units, HP, and Lexmark printers.

. Installed and provided support for Windows XP workstation

Information Technology Consultant / Desktop, Helpdesk Support

03/2008 - 01/2009 - Apollo Professional Solutions Inc, Lakewood, CA

Provided IT consultation to The Port of Los Angeles, CA.

. Worked with their System Analyst team in supporting and deploying

technology solutions for the City Harbor Facilities, Administrative,

Police Department, Homeland Security, Maintenance Department, and Ports,

etc:

. Configured and installed various types of hardware and software.

. Provided troubleshooting and resolution of basic technical issues; Dell,

HP workstations, servers, printers and scanners, etc.

. Resolved issues and provided support for project planning.

. Provided frequent on-site and helpdesk support.

. On-Site support around the Harbor, and administrated facilities building.

Desktop / Helpdesk Support

02/2008 - 03/2008 - Apollo Professional Solutions Inc, Lakewood, CA

. Provided Hardware and software break fix for IBM / Torrance Honda Campus.

. Worked with client for reporting and SLA 's

. Responsible for managing inventory for the Desk-side equipment.

Technician / Team Leader

01/2008 - 01/2008 - Digital Intelligence Systems Corp, Irving, Texas

. Provided technical services for Benctec, CSC, and Avon.

. Prepared over 500 user's workstations, printers, fax machines, copiers,

and scanner for migration.

. Reconnected and setup systems equipment during migration completion.

. Installed, setup new Dell Optiplex GX 500 flat screen monitors.

. Setup Cisco phones, and systems.

. Provided helpdesk support from the Move Command Center, and hands on

level two support for Dell, IBM desktop, and laptop workstations,

printers, fax machines, and scanners, etc.

. Provided trouble shooting for ports, patch panel, and Cisco router

connections.

. Setup and configured HP 5si, HP 8100, HPC 5500, HP 5, 4 laser printers,

and fax machines for new platforms.

. Setup and configured Canon Image Runner 5000, Canon Color Image Runner

8500, and Color Image Runner C32000 for new platforms.

. Installed and setup upgraded application software for Canon scanners.

Technician

11/2007 - 12/2007 - Apex System, Inc, Newport, California

. Re-Imaged Disney / ESPN desktop and laptop computers for migration and

deployment.

. Responsible for setting up workstation for re-imaging, deployment of HP

workstations and IBM Laptops. Re-imaged was done with Symantec Norton

Ghost, etc.

. Responsible for utilizing equipment to build workstations, trouble

shooting, and break/fix.

. Loaded data, and configure the following software; Ghost, PCAnywhere,

Microsoft XP, Microsoft Office Professional 2003, Quark Express, Caf ,

Merlin, Citrix, Adobe Acrobat Professional, Disney Office, Adobe Reader

7.0, etc.

. Launched and setup PCAnywhere Network, Cable, DSL, TCP/IP, and Security

configuration.

. Configured and added workstations to Local Administration Group, and

Users to Local Power User Group.

. Provided break / fix for network, PCs, scanner, and monitors. Released /

Flush dns system for deployment. Wiping old system drive for PC

distribution at other locations.

Technician

10/2007 - 11/2007 Connexion Systems + Engineering, Sudbury, Massachusetts

. Re-Imaged Siemens Medical desktop and laptop computers for migration,

using Symantec Norton Ghost, etc.

. Responsible for setting up workstations for re-imaging and deployment of

the following systems and drives: Dell D620, 630, and D420, Optiplex 745,

and GX 620, etc.

. Utilized the following equipments to build workstations, trouble shoot,

and perform break/fix: UPS backup - ES 550, Master View (Aten cr-1784

switches /usb/ps2/audio), Elements external drives, Netgear switches,

Linksys workgroup hubs, and Linksys Gigabit switches.

. Backup Data, restored Data, loaded data, and configured the following

software; Ghost, Microsoft XP, Lotus Notes, Microsoft Office, Office

Communicator, Microsoft Outlook, Netmeeting, Remote Assistance, Remote

desktop connection, messenger, PK12 Basis Client, Office Scan Client,

Smart Card Management; Java Toolkit, Java Switcher, etc.

. Installed and replaced monitors, documented inventory supplies, and

equipment in designated storage locations.

Desktop Server Technician

10/2007 - 10/2007 Techlink Systems Inc, San Francisco, California

. Migrate 4,000 Dell and Macintosh servers from Santa Monica, CA to Culver

City, CA for Milestone Technologies / Symantec Corporation.

. Setup and installed racks, cabinets, servers, routers, and switches.

. Installed and dressed network cables, and power supplies.

Technician

08/2007 - 08/2007 Insight Global, Inc, Charlotte, North Carolina

. Migrated World Savings branch server to Wachovia network.

. Migrated World Savings Teller / New Account workstations to Wachovia

network.

. Migrated Teller/New Account Lexmark laser printers to Wachovia network.

. Replaced Dell 5210 Teller / New Account laser printers.

. Passbook printer Installation, etc

. Reimaged Teller / New Account workstations.

. Re-Imaged Machines and customized images with overlay CD.

. Hardware driver installation and components, etc.

. Installed and tested Teller peripherals: passbook printers, checked

scanners, validators, card readers, cap machine, etc.

. Responsible for compiling building numbers, floor number, and serial

numbers.

. Supported Tellers and Platform employees on using new system.

Desktop Support

07/2007 - 07/2007 Connexion Systems + Engineering, Sudbury, Massachusetts

. Responsible for providing Capital Group with phone and on site services

in a Microsoft Windows XP environment.

. Support to help desk, installing, and troubleshooting hardware problems.

. Provided hardware support for HP LaserJet 4050T, 4700DN 9100 Digital

Sender printers, Jet Direct cards, IBM Think Centre desktops, and t-40, t-

42 laptops, etc.

. Closed and generated helpdesk tickets in a timely manner.

Technician

10/2006 - 12/2006 Core Technology Solution, Parsippany, New Jersey

. Provided Nexlab installation, and re-imaged existing photo lab stations

at Rite Aid stores.

. Met with the store manager to introduce myself and explained the process

in setting up and installing the Nexlab 1000 system. Consulted with the

store manager on identifying the location where the Nexlab cabinet,

computer system, scanner and printers would be installed.

. The Nexlab 1000 server was setup in a Microsoft Windows NT 2000

environment.

. Held training session at the completion of the Nexlab 1000 installation.

. Performed trouble shooting and upgraded store photo system to digital;

networking all photo systems to the Nexlab 1000; documentation of

installation completion, training, and repairs.

Education

Professional:

01/2003 - 01/2003 Los Angeles, California.

A+ Computer Technical Support.

Professional:

2001 - 2002 Global Learning Center / SmartForce, Elmira, New York.

70 - 210 Installing, Configuring, and Administering Microsoft Windows 2000

Professional.70, 215 Installing, Configuring, and Administering Microsoft

Windows 2000 Server. MS 2000 Installation and Administration: Installation

Novell Netware 5. 0 Administration, Oracle Introduction SQL and SQL *Plus,

Project Management Fundamental.

Professional:

1998 - 1998 HTR Technical Education Center, Atlanta, Georgia.Professional:

Related course work: MS - Administering Microsoft Windows NT 4.0

Certificate.

Professional:

1997 - 1997 DecisionOne, Norcross, Georgia.

Related course work: Microsoft Windows 95 Certificate.

Professional:

1991 - 1993 Corning Community College, Corning, New York.

Major: Business Administration, Minor: Human Service. Related course work:

Business Management; Marketing; Business Communication; Business Principal,

Business Law; Intro to Computer Concepts; Hardware; Networking;

Spreadsheets; Database; and Word Processor.

Professional:

1983 - 1985 Elmira College - Elmira, NY

Major: Business Administration.

Business Management and Industrial Management

Skills

Controller and Video Cards, Cpu and Memory, Hubs, Mau and Routers,

Microsoft Access, Microsoft Office, XP, Vista, Window 7, System board and

Modems, Network Cards and Cables, Network Database, Microsoft NT Novell,

SoftQuad & Frontpage, Web Developer Software, and Spreadsheets.

Contact this candidate