Customer Service Manager

Location:

Posted:

September 29, 2010

http://kerrimadden.v2efoliomn.mnscu.edu/Home

KERRI MADDEN

OBJECTIVE

To work In a Office focused on patient care.

EDUCATION

Herzing University Crystal, MN

Dental Assistant Diploma Graduate August 2010

Minnesota School of Business Brooklyn Center, MN

A.A.S. Business Administration Graduate March 2003

RELATED EXPERIENCE

Dental Assisting Externships

Family and Cosmetic Gentle Dentistry-Spring Park

• Took x-rays, filed charts, called patients for appointment reminders, made procedure follow-up

calls, sterilization, and assisted with composite and amalgam fillings.

The Smile Center

• Took digital x-rays, and assisted with composite and amalgam fillings and other procedures.

WORK EXPERIENCE

Comcast Saint Paul, MN

Customer Service 2004-2008

• Take incoming calls from current customers on their service and bills

• Trouble shooting with cable, phone and internet

Allied Interstate Brooklyn Center, MN

Collector 2001-2003

• Take incoming calls and make outgoing calls to customers

• Help customers to stay current on bills or make special arrangements

Avanti New Hope, MN

Assistant Manager 1999-2000

• Open and close store, daily bookkeeping and deposits, Shift scheduler

• Operated the cash register, money order and lottery machines

SKILLS

• 10-key at 11463 Kdph and 45 wpm, Microsoft word, outlook, internet

• Excellent communication and team building skills