Manager Customer Service

**** * ****** *** *** * ( Calexico Ca( *****

760-***-****( 760 222 5812 *******@****.***

Cindy Arlene Fierro

objective

To find an employer in which I may implement all my

managerial and customer service skills to further benefit my

employer.

SUMMARY OF QUALIFICATIONS

Manager experience of 8 years

Leadership experience of 12 years

Human Resource Specialist

Operation Manager

Work of experience

01/2009 - Present Forever 21

Calexico, Ca

Co Manager

Manage over 150 employees

Train in accordance with company policy.

Ensure procedures are followed and met.

Take part in the direct Hiring, separating, and development

of employees.

Assist Store Manager in implementations of new policies and

help motivate the team in order to create a strong working

environment

Oversee all staff including 5 assistant managers who's teams

included around 30 employee.

Ensure perfect payroll execution, by micromanaging payroll

percent and hours.

Monitor employee productivity to ensure that cost is kept in

ratio to the business' needs.

08/2008 - 01/2009 Burlington Coat Factory El

Centro, Ca

Assistant Manager/Opps

Ensure Logistics, receiving and shipping was complied with at

all times.

Complete payroll, budgeting and scheduling in accordance with

allotted budget.

Order supplies, ran day to day opps, and ensure all company

policies were followed.

02/2005 - 08/2008 Charlotte Russe El

Centro, Ca

Store Manager

Control Inventory levels under the required company goal.

Micro Manage payroll to meet the company standards.

Drive sales, by controlling my controllable.

Keep comp trend of 24% over Ly.

education

2001 - 2003 University of California, Riverside

Riverside, Ca

Political Science

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