Software Computer
Resume:
Daniel Carrera
***** * ******* ** ***** Creek, AZ 85142 Primary 575-***-****
Home 480-***-**** E-mail:**********@*****.***
Education
January 2006 - December 2009 New Mexico
State University - Las Cruces, NM
Bachelor's of Information & Communication Technology
College of Engineering Technology, Graduating GPA: 3.19
August 2003 - December 2005 Dona Ana
Community College - Las Cruces, NM
Associates of Applied Science: Computer & Information Technology
- PC Specialist
Crimson Scholar: Spring 2005 to Fall 2005, Graduating GPA: 3.44
Professional Experience
May 10, 2010 - August 11, 2010 VMC Corporation
Apple iPhone Advisor - Tier 1 Las Cruces, NM
Provide phone technical support to Apple iPhone Customers
pertaining to Software/Hardware, apple application settings, as
well as iTunes issues and conflicts. Provide information and
reserve appointments for apple customers at local apple retail
store.
May 16, 2005 - May, 10 2010 New Mexico State University
DACC Central Campus, Computer Lab Assistant Las Cruces, NM
Assist lab users and staff by solve computer and software
problems. Supervised lab in absence of supervisor and assisted
other inexperienced Lab Assistants. Exhibit positive attitude,
enthusiasm, and desire for helping people (co-workers, Lab
users, and supervisor). Administrated lab policies, installed
new software/hardware onto existing computers. Deployed ghost
images to Machines throughout the lab. Performed maintenance on
printer and updates with computers throughout the semester
July 18, 2005 - August 16, 2007 New Mexico State
University
DACC Central Campus, Computer Support: Student Tech Las Cruces,
NM
Assisted the technicians with the installation/repairing of
software and hardware issues, created ghost images and deployed
them to various machine for departments at DACC central campus
and other satellites. Assist in managing inventory of equipment
and products up to date for DACC and satellites. Performed
upgrades on existing computer systems. Assisted with the repair
of computer systems on site and for existing customers and the
maintenance of client documentation. Provided help over the
phone concerning questions on software and hardware problems.
Occasionally assisted Technicians setup labs for the upcoming
semester.
August 18, 2003 - May 11, 2005 New Mexico State University
DACC East Mesa Campus, Computer Lab Assistant Las Cruces, NM
Administrated lab policies, installed new software/hardware onto
existing computers. Assisted students in using different
computer software and other audio-visual equipment in the lab.
Prepared lab with updates and new software for the current and
upcoming Semesters. Designed and created fliers and signs for
the lab.
Technical Skills
Operating Systems
Some of the Operating Systems I have either been trained for
employment, worked with or have personal knowledge of are
Windows 98/2000/NT/XP/Vista/7, I have used Linux/Unix OS
throughout my bachelors for scripting and for a troubleshooting
procedures. While working as an iPhone advisor, I have obtained
knowledge of using and troubleshooting a Mac Snow Leopard OSX,
iPhone OS, and iOS4.
Languages
While taking some courses at the Community College and at the
University I have been introduced to a couple of programming
languages such as C++, HTML, Java, Python, PHP, MySQL. We were
taught the basics but if I were to use it in the workforce, I
would study the programming language for awhile, I would be able
to use the language to the best of my abilities towards the job
or project.
Software
As working for the Community College, I have been given the
opportunity to be trained and helped assist customers with
different software applications such as Microsoft Office, Lotus
Notes, WordPerfect Suites, Adobe Dreamweaver, Norton Ghost and
Symantec Utilities, Deep Freeze, various antivirus programs,
Novell Groupwise/Webaccess for organizing work orders.
Professional References
Dr. Jeffrey Beasley,
Department Head of Information and Communications Technology
NMSU - Ed and Harold Foreman Engineering Complex III, Room 130
Kathy Bell
DACC Micro Computer Coordinator II
MSC 3DA, Box 30001 Las Cruces, NM 88003
Enrique Perez
DACC - Computer Technician II
MSC 3DA, Box 30001 Las Cruces, NM 88003
Gene Honeycutt
DACC - Computer Technician II
MSC 3DA, Box 30001 Las Cruces, NM 88003
Hani Bani-Salameh
PhD Student in Computer Science, University of Idaho
http://www2.cs.uidaho.edu/~hani/index.html
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