Customer Service High School

*** ******** ** (***) ***- **** *************@*****.***

Independence, OR 97351

Nikki Ritchson

Objective I am an efficient and reliable individual who has a great deal

of ambition. Although I have extensive experience in Customer Service. I

love to learn new skills and tasks. I have a knack for building good

rapport with my clients and co-workers and am always up for a challenge. I

get along well with others, while also working efficiently on my own. I am

seeking a position where I can develop and excel while giving the best to

my employer.

Summary of November 2008-May2010 T-Mobile USA Salem, OR

Qualifications Customer Service

Demonstrated competency in Windows and Microsoft

Keyboarding proficiency and use of automated systems

Stellar verbal and written communication skills

Strong problem solving skills

Ability to thrive in a lively working environment and multi-

task

The flexibility to work weekends and other varied shifts as

assigned

June 2008- September 2008 AT&T Mobility Atwater, CA

Technical Support

Coordinate with and interact as an advocate to resolve

technical Issues as well as troubleshoot with vendors,

customers, and peers, and perform

root cause analysis.

Review and log new and existing technical issues such as

outages.

October 2007- June 2008 Max Rave Modesto, CA

Sales Associate

Assist with selling, cashiering and stocking when necessary.

Perform opening and closing procedures in accordance with

MAXrave policies.

Ability to build a rapport with customers, address their

clothing needs and resolve any customer issues no matter

how "difficult".

Ability to multi-task in a fast paced/high traffic retail

setting.

Education August 2003- May 2007 Denair High School Denair,

CA

High School Diploma

GPA: 3.2

Student Council VP, Office and Teachers Aide,

Skills

Experience Data Entry

Efficiency with Microsoft and Windows

General Office Duties

Answering multi-line phones

References Available Upon Request

Contact this candidate