Human Resources Manager

Danielle C. Keene

*** ***** *** #*, ********, NY 11216 347-***-**** ( Email:

**************@*****.***

OBJECTIVE

Position in Human Resources emphasizing analysis, planning, and problem

solving

SUMMARY

Enthusiastic and energetic professional with over 15 years of experience in

financial management and operations. Proven ability to handle process and

people challenges in demanding corporate environment. Expertise in project

management, administrative support and training capable of working

collaboratively with many business partners.

PROFESSIONAL EXPERIENCE

JPMORGAN CHASE 1987 - 2009

Deal Manager, Structured Product Services, Newark, DE (2006 - 2009)

Assistant Vice President

. Provided operational support for CDO Warehouse deals originated

through the front and mid-office teams. Managed a portfolio of loans

and bonds. Performed ongoing reconciliation, and communicated

extensively with Asset Manager, Trustee and counterparties ensuring

accuracy of asset information.

. Generated and distributed weekly metric reporting, which tracked the

resolution of past due items for multiple CDO loan business units.

Provided senior management with clearer picture of past due

receivables and potential revenue.

. Provided daily position reporting to end users and managers on various

Structured Product deal accruals, communicating comprehensive

information in excel snapshot format.

. Played key role in helping Non-Domestic Loan Trading team substantiate

aged past due loan principle and interest and resolve aged

discrepancies. Significantly reduced backlog within three months.

. Maintained funding reports for sales pay down activity, comparing data

with treasury reports, and informing Loan and Agency of all funding

activity.

. Recruited to handle high volume of loan trade execution and

settlements within EMEA team. Successfully managed all aspects of

trades from settlement date forward, including booking activities and

ongoing maintenance of trading positions. Consistently met early

morning funding deadlines and avoided costly penalties.

. Maintained client folders of pertinent information, reviewed closing

documents and obtain counterparty signoff; generate and distribute

pricing and funding memos.

. Recruited for special Chase Secured Loan Trust assignment to handle

high volume of sales pay down distributions and new funding. Received

commendation from senior management for successfully clearing all

accounts and eliminating past due balances prior to business closure.

Options Specialist, North American Equities, Newark, De (2002 - 2006)

Assistant Vice President

. Supported retail equity clients within Investment Banking. Balanced

high volume of daily exercise and assignments, monthly expiration, and

prepared reports that highlighted breaks between Options Clearing Corp

and traders' books. Resolved all breaks prior to daily market

opening, eliminating risks of incorrect trading positions and prior

day's bookings.

Control Processing Specialist, Credit Operations Departments, Newark, DE

(1996 - 2002)

Assistant Vice President

. Key member of team that trained new hires across operations.

. Designed and built Phase One hands-on training environment which

mirrored actual process, including examples of day-to-day transactions

for sample portfolio activity. Produced all training materials and

facilitated two-week program, which accelerated learning and

performance.

. Implemented the PIT (People in Training) to transition new hires from

Phase one orientation to real time, closely monitored processing.

Evaluated and coached participants, preparing them for successful

advancement to permanent roles.

. Subject matter expert on account issues and investigations, enhanced

individuals' ability to resolve diverse account discrepancies through

customized one-on-one coaching.

. Analyzed Credit Operations' training needs related to system

enhancements and loan process changes, building training approach that

increased process consistency while reducing errors.

. Improved communications between senior management and staff within

evolving Credit Operations environment by planning and facilitating

monthly information sharing forum regarding process changes, new

business and issue resolution.

. Worked with Credit Operations specialists on complex new syndicated

facilities with as many as 50 participants by providing direction on

control issues and ensuring compliance with all business and

operational procedures.

. Tracked progress of data cleanup efforts within Credit Operations by

reviewing and reporting on weekly productivity, error reduction and

outstanding items.

. Selected to participate in Credit Operations project that defined

competencies and responsibilities of Processing Specialists, providing

foundation for performance evaluations and career development.

. Partnered with Houston-based Training & Client Services in support of

Loan and Agency business migration. Assessed training needs for new

Houston team and provided coaching and documentation, which

accelerated successful transition of loan processing operation.

. Co-led successful migration of Europe and Latin American deal

processing from Delaware to New York subsequent to merger with

JPMorgan; documented the status of all deals, tracked fees and issues,

and acted as point person between merging businesses for all activity

and funds movement.

. Participated in merger integration projects, including client-specific

and ad hoc process re-engineering initiatives. Defined current and

desired states, mapped process flows and responsibilities, identified

improvements and rolled out changes through multi-faceted

communications and documentation.

Prior Operations Roles, New York, NY (1987 - 1996)

EDUCATION

Master of Science degree in Human Resources Management - Wilmington

University, 2007

Thesis: Designing and Implementing an Educational Program for Managers on

the Benefits of Pre-employment testing

COMPUTER SKILLS

Proficient with Microsoft Word, PowerPoint, Excel, Business Objects, Loan

IQ, PeopleSoft, Lotus Notes, Bloomberg

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