Software Support

Desktop Support Professional

William M. Beasley

Objective:

Continued employment in the vast growing field of desktop support. To

utilize my knowledge and experience as an Desktop Support Professional with

an exciting company to better myself and the company that I work for.

Work Experience:

January 2006-July 2009 EDS/HP/GMACFS

Detroit, MI

GMAC Desktop Onsite Support

. New user setups for 1,200 GMAC users' onsite and offsite.

. Password and ID setups/Asset Tracking

. Operating System imaging for all GMAC desktops and laptops.

. troubleshooting Windows desktops and laptops in an Active Directory

environment

. Provided color and laser printers support, installations, and various

upgrades.

. Provided Blackberry and iPHONE support for new users using outlook

email.exchange

. Performed data copying for new desktop and laptop refresh.

. Outlook/Lotus Notes problem solving. Migrating workstations between

Windows domains and troubleshooting potential profile and software

issues.

. Upgraded 5,000 desktops and laptops computer from windows 2000 to

windows XP.

. Trouble ticket queue monitoring also complete, update, and comment

Service Center tickets as required.

. 30% travel to outside branch locations and field offices for trouble

ticket request support.

. Provided phone support to field offices outside of Michigan.

. Resolving hardware and software problems associated with desktop and

laptop PCs and peripherals.

. Remotely performed 2nd level troubleshooting and resolution of

software, hardware, LAN and remote access issues within GMAC exchange

network.

July 2003- August 2005 Nova Tech Computer/Highland Park School District

Highland Park, MI

Helpdesk Support Technician/Supervisor

. Upgraded 10,000 desktops computers from windows 98 to windows XP.

. Soft and hardware installation with PC upgrading, set up and repair.

. Installed all school software on all servers within the Highland Park

School District.

. Performed summer inventory checklist of desktops, printers and

monitors.

. Networking! Server Building.

. Supported users via 50% telephone and 50% on site desktop support.

. Configured Windows 98, 2000, & XP.

. Configured systems to connect to network printers in the WINDOWS 2000,

XP environment.

. Troubleshoot and corrected software installation for Windows 2000.

. Corrected software, hardware, network, and printing problems.

. Additional duties: Acted as supervisor in a project to setup 5,000 new

Dell desktops for all students in the Highland Park School District.

April 2003- May 2004 Southfield Public Library

Southfield, MI

Onsite Support Technician

. Operating systems imaged setup and configure a 100 desktops and

printers.

.

Education: Certifications:

National Institute of Technology Microsoft Windows

98, 2000, XP

Associate Degree Computer Technology 2002 A+ certification

Applications Operating Systems Hardware

Networking

Proprietary Applications Windows HP and Dell

Desktops Configuring TCP/IP, DHCP

Microsoft Office 2003 Windows 2000 HP and Dell

Laptops

Group Wise Windows XP System Board Install

Microsoft Net Meeting Windows Vista Multi Functional

Printer Experience

PC Point Sec

Sony Notebooks, Desktops

Excellent communication skills and team player

Contact this candidate