Manager Management

Javier A. Rojas 416-***-****

******-******.*****@*********.**

SUMMARY

I specialize in the deployment and completion of operation support systems

such as HP Operations Manager, Network Node Manager for Network Management

solutions as well as Performance Insight for Capacity and Performance

Management. I also have a good understanding of multi-vendor infrastructure

environments that includes HP, Sun Cisco IOS and CiscoWorks2000, Nortel

Networks -Passport, Meridian, NMS--, and Microsoft. With in-depth technical

knowledge and over nine years of experience in network administration,

operations support, windows operating systems support and windows-based

software development, I am well prepared to deliver technical

implementations of Systems Management Solutions.

Key Strengths

Implementation of large 10 years consulting Project management

Management solutions experience and 12 years

experience

End to End Service ITIL Foundation Bilingual (English /

Management certification and ITIL Spanish)

Master training

Technical Skills

HP Software Operations Cisco IOS HP Software Performance

Manager (UX and Windows) Insight

HP Software Network Node HP ServiceCenter MS Office / MS Project

Manager

HP Software Internet HP Software Transaction Telecommunications

Services Analyzer

HP-UX MS Windows Server Family MS SQL Server - Oracle

PROFESSIONAL EXPERIENCE

COMPANY YEARS

Canadian Imperial Bank of Commerce 2010 - Present

Senior Engineer - Business Systems Management

My functions are among others:

Proactively identify and develop monitoring, automation, management by

exception and support utilities to support the function of the Global

Command Centre disciplines and Datacentre Operations.

Identify, evaluate and implement tools, utilities and technology to support

monitoring of end-to-end transactions; integration of point solutions,

monitoring of 3rd party systems integrated into CIBC Infrastructure.

Help Global Command Centre (GCC) realize multiple levels of detail and

executive summary view of general system health.

Advise and consult with Line of Business Technology Solutions on use of

tools to support business processing and proactive monitoring.

Actively contribute in the ongoing development and maintenance of system

management platform and automation.

Work with the Global Command Centre specialists to integrate, test, and

maintain the reliability of the monitoring, management, and automation

systems and facilities assuring high levels of availability and

optimization.

Continuously collaborate with Global Systems Engineering, Global Network

Support, Service Providers and Vendors regarding opportunities for

improving monitoring, management, and automation capabilities to support

business change, efficiencies, and problem prevention.

Actively pursue issue trends to reduce resolution times on common issues by

providing Solution Centre with tools, tips and techniques..

Accenture 2009 - 2010

Consultant - Data Center Technology Operations

Project: Enterprise Integration Platform - Large Retailer Customer

As Technical architect responsible for gather customer requirements for

Monitoring, Scheduling, Data Purging and drive further implementation.

Provided technical guidance on Operational Readiness Testing. Managing to

completion Upgrades to the Framework.

Government of Ontario - Ministry of Government Services 2008-2009

Technical Consultant - IT Infrastructure and Service Management

Program: Monitoring, Discovery and Data Centre Consolidation

This is the Government of Ontario systems management program. I was

responsible for the technical feasibility analysis, architecture design,

requirement gathering and implementation of new monitoring solutions under

this program. The system management infrastructure is currently based on HP

Software (Operations Manager - Unix and Windows, Operations Dashboard,

Network Node Manager, Internet Services, Virtual User Generator,

Performance Insight and Smart Plug ins for Web Sphere, DB2, Oracle, Active

Directory, Web Servers, Microsoft Enterprise Servers,

Hewlett Packard - Consulting & Integration 2000-2008

Technical Consultant - IT Infrastructure and Service Management

Project: Implementation of a central management solution (2007)

The customer is a Government entity centralizing all IT resources from the

different ministries and transforming itself into a shared services

organization (Government of Ontario). Responsible for the implementation of

the first stages of the management solution which includes complete IT

monitoring, end to end service management, IT components automatic

discovery. I was a Technical lead for the implementation of the solution

and related documentation.

Project: End to end Service Management (2006)

The customer is a major financial consulting services company (KPMG).

Implementation of the Monitoring Infrastructure and service maps alignment

to their systems management set of tools to support an end to end service

management model.

Project: Performance and Capacity Management (2005)

The customer is Major Telecommunications Company (Rogers Communications).

Design and implement the Performance Monitoring for Typical New Subscribers

Transactions. Integration of HP Software Internet Services, Transaction

Analyzer, Operations for Windows and Performance Insight

Project: Windows Management Solution (2004)

The customer is broadcasting industry leader (Scottish Media Group).

Implementation of HP Operations Manager for Windows based systems

management solution for managing multiple key services provided to the

organization. Engagement included Custom Monitoring for In-house

Application as well as MS Based business Services - Exchange, SQL Servers,

AD

Project: Performance and Capacity Management (2003)

The customer is Major Telecommunications Company (Hydro One

Communications). Design and implement the Performance Monitoring for high

Speed MPLS Switches. I did perform the design of summarizations and reports

building for centralized and distributed environments on HP Performance

Insight. Integration HP Software Operations for UNIX, Performance Insight,

Service Desk and Granite Inventory System

Project: Management solution (2002)

The customer is a British Civilian Rescue Institution (RNLI).

Implementation of the Systems Management Solution based on HP Network Node

Manager - Cisco Works, HP Operations for UNIX and Smart Plug Ins for SAP,

Databases, and Web Services. Implementation of the Service View to provide

real time Infrastructure Status

Project: Operations Support (2001)

After the implementation of a complete Systems and Network Management

solution for managing a new we hosting environment, the customer -The Egypt

Cyber Center- needed assistance to bring the best practices for usage of

the new HP powered platform. The main objective was to help EEC to buid

expertise on status monitoring, performance and capacity management and

notification services.

Project: Billing Mediation Implementation (2001)

The customer was a major telecommunications service provider (Group

Telecomm). The project was the implementation of the Billing Mediation

connectors based on EHPT's BMP. The solution was designed to process

Lucent's binary records to generate ASCII readable entries to be processed

by BillPlex.

Emtelco, (Bogota, Colombia) 1997-1999

Network Provisioning Engineer

Resolution of many pre-production issues, and acting as provisioning and

support engineer, assisted in successfully deploying and implementing the

service assurance strategy consisting of Systems Management Solutions,

Network Availability Planning, Service/Circuit Provisioning -End to end

Frame Relay, X.25, ATM and IP services-, and Problem

Determination/Resolution for the first ATM-based network in Colombia. The

hardware included Nortel Networks Passports 64xx, 44xx, DPN 1xx, Cisco 7500

and Sun Ultra Sparc servers running Nortel Networks NMS, Cisco Works, HP OV

NNM and VPO.

Education

Bachelor's degree in Electronics Engineering, Universidad Javeriana,

Bogota, Colombia - 1998

Additional Training

> ITIL Foundation

> Microsoft Certified Professional on Windows Open Services and System

Architecture

> Microsoft Certified Solution Developer

> HP Software (Formerly OpenView) Network Node Manager

> HP Software (Formerly OpenView) Operations Center

> Performance Insight

> HP Software (Formerly OpenView) Internet Services - Transaction

Analyzer - Business Availavility Center - SiteScope

> Cisco Internetworking

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