Customer Service Manager
Resume:
Phone 602-***-****
E-MAIL abjngq@r.postjobfree.com
OBJECTIVE
TO CONTRIBUTE TO THE OVERALL SUCCESS OF A STABLE,
PROFESSIONAL BUSINESS, WHICH UTILIZES, CHALLENGES
AND WILL EXPAND MY VOCATIONAL BACKGROUND.
SUMMARY OF QUALIFICATIONS
20 YEARS EXPERIENCE IN PRODUCTION AND WAREHOUSE
WORK
Receiving, Stocking, Inventory & Cycle count
Pick and Pack for stores
Computer Knowledge, Microsoft, Excel,
JD Edwards trained
Wiings
UPS & FedEx Programs
Customer Service
Export Compliance, HTS codes ( Harmonized Tariff
Schedule), ECCN ( Export Classification Control
Number), AES filing, SED's
Hazardous Material Certifications for previous
Company
Education, Training & Certificates
November 12-13th, 2007 - Export Compliance Training
January 30-31st, 2007 - US Dept of Commerce
(BIS) Training
March 28th, 2007 - Hazard Prevention
Institute ICAO/IATA
Oct 2006 - Export
Strategies, Export Controls Seminars
January 27th, 2005 - ASU US DOT / IATA
Certification Training
March 22nd, 2005 - FedEx International
Shipping Seminar
Oct 2005 - Export
Strategies, Export Controls Seminars
January 2004 - Mesa Comm. College
- Microsoft Works, Excel, PowerPoint, Access,
Keyboarding
May 1999 - Northland
Pioneer College - Microsoft Windows 98
Feb 1998 -
Northland Pioneer College - National Seminars
Group Leadership Skills for Women
June 1997 -
Northland Pioneer College - Techniques of
Leadership
Nov 1992, 1994,
1996 - Woodworking Production & Tech. Seminars
Oct 1987 -
Northland Pioneer College - GED
Employment
02/2009- Present
Cardinal Health
Distribution Coordinator
Laurie Didesch
Coordinator
Trainer
Pick & Scan & pack RX and OTC
Goals met nightly
Inventory
Safety committee
Customer Service
12\2008 - 01/2009
Aerotek
Stores Warehouse Associate
Richard Hargarten
Pick and Pack for Intel customer
Inventor/cycle count
Pass down for end of shifts
Deliver parts to customers
MDTS's for machine downs, contact customers to let
them know parts are in
Taking care of shipment orders for outside stores
Customer Service
11/2004 - 02/2008 Medtronic Microelectronic
Center
Export Compliance
Senior Distribution
Manager- Jon-Paul Enoch
Responsible for Export Compliance Program,
classifying all products going international HTS
codes, ECCN,
Filed all SED's with AES, created international
shipping log
Trained all shipping team on international
shipments, classifying products
Created SOP ( Standard Operating Procedures) for
Exporting product
Responsible for updating FedEx and UPS computers
with new changes and new product for shipping.
Customer service Internal & External
07/2004 - 11/04
Fas-Co Coders
Distribution Associate
Business closed
All aspects of shipping responsibilities
UPS & FedEx
Forklift tasks
Arranging of warehouse
10/01 - 07/04
McKesson Drug
Material Handler II
Harold Allen - Manager
Forklift, Reach, Picker, Tugger, operator
Setting up floor for distribution of Small packages
break down
Checking in all incoming merchandise coming in from
FedEx and UPS
Distributing to all areas for put away
Inventory cycle counts
Customer Service
10/00 - 10/01
Home Depot
Sales Assoc / Garden Center
602 -548-9600
Tami - Manager
Directing customers on Gardening, Planting,
Insecticide, Home remedies, and solutions.
Setting up floors for weekly, Monthly specials
Watering indoor and outside plants, trees, etc.
Arranging garden area
Putting product away
Cycle counts
3/89 - 10/00
Western Molding
Business closed
Supervisor
Setting up machinery / floor for operators
Accountable for quality and quantity on finger
joint product
Setting up monthly department / Safety meetings
Responsible for all machinery and regular
maintenance
Ordering all equipment and supplies needed for
department
Consulting out in field whenever issues occurred
with product
Forklift operator
[pic][pic][pic][pic][pic][pic][pic][pic][pic]
Contact this candidate