Customer Service High School
Resume:
Shalethia Matthews
PO Box ****
Waxhaw, NC *****
***********@*****.***
Objective: To obtain a position that will utilize and challenge my customer service skills daily and promote advancement.
Experience:
Remx Staffing (Wells Fargo) Fort Mill, SC
Loan Specialist November 2009 to April 2010
• Interviewed customers to obtain information and explain available financial services, such as workout options to help
mortgager with saving their home.
• Answered customer questions regrading default loans, foreclosure and bankruptcy.
• Helped customers complete applications for company and federal loan options.
• Contributed to company success by making sure all necessary documents were completed and mailed out to mortgager
and all necessary documents were attached to loan account for review .
• Investigated and responded to customer inquiries.
Lance Inc. Charlotte, NC
Forklift Operator/Material Handler February 2007 to July 2008
• Successfully managed a warehouse on my shift making sure all product was ready for outgoing shipment.
• loaded and unloaded products coming in and going out.
• Successfully reported reporting monthly inventory.
Union Diversified Industries Monroe, NC
CBS Worker August 2003 to January 2006
• Worked in close collaboration with families and health care personnel in patient evaluation and treatment to further their
understanding of significant social and emotional factors underlying patient health problems.
• Accountable for managing all communications which required writing, developing, and distributing documentation, and
spreadsheets in databases and to the appropriate individual.
• Worked one on one with clients helping them to meet their treatment goals, and documenting behaviors both mentally
and physically.
Arch Wireless Charlotte, NC
Customer Service Rep. October 2002 to May 2003
• Arranged for repair and replacement of defective items covered by warranty.
• Assisted customers to select and purchase specified merchandise.
• Successfully handled activations and repair of units.
• Recommended services such as additional pagers or the upgrade of these units.
• Quoted rates for equipment and wrote up orders.
• Explained equipment usage over phone using computer.
Sprint Charlotte, NC
Customer Service Rep. May 1999 to October 2002
• Outlined and set up payment arrangements on accounts.
• Responsible for answering telephone calls inquiries regarding customer's general accounts.
• Arranged for repair and replacement of defective items covered by warranty.
• Investigated and responded to customer inquiries.
• Successfully handled activations and repair of units.
• Recommended services such as additional phones or the upgrade of these units.
• Quoted rates for equipment and wrote up orders.
• Explained equipment usage over phone using computer.
Education:
Monroe High School Monroe, NC
Diploma 1990-1994
References: Available upon request
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