Engineer Manager
Resume:
Charles Richard
Leominster, Ma
*********@*****.*** www.linkedin.com/in/charlesrichard
SUMMARY
I am a highly successful Software Quality Test Engineer with
expertise in the Telecommunications industry. My strengths are
thinking outside the box in developing test strategies and
implementing new ideas at the unit and system test level. Goal
oriented, strong analytical and problem-solving skills, with a
proven track record of completing projects on time. Self-motivated
and energetic individual who is highly organized and works
independently and with cross functional teams. Instrumental in
meeting aggressive SQA schedules, in parallel with mentoring newly
hired engineers while effectively completing embedded software
testing on key customer features. Perfomed both white and black
box testing.
Essential Functions:
1. Determine requirements needed to fully test product features, and
develop written test plans.
2. Designs, develops, executes system and application level tests
and analyzes results.
3. Files and maintains reports on problems found. Assists
development in bug reproduction, and narrowing
the problem domain.
4. Ability to debug and troubleshoot problems in setups involving
hardware and software.
5. Generates and maintains test results and summary documents.
6. Contributes to software design and implementation by
participating in reviews.
7. Contributes for Improvement of product development processes.
8. Reviews technical documentation for accuracy and completeness.
System Knowledge
- Embedded and Network Management test plan design and execution for new
features introduced on the SN16000,SN9000 and SN3000 Switching platforms.
- Systems Integration Testing of embedded software for Optical
Core Switching platforms.
- Systems Integration Testing of embedded software for the
Intelligent Multiservice Switching platforms.
- Systems Integration Testing of Network Management platform for
the SN16000, SN9000 and SN3000 Switching platforms.
Hardware Knowledge Base:
- Sycamore Networks SN16000 Optical Core Routing Switch,
SN9000 Intelligent Multiservice Switch
- Agilent OmniBER OTN, Agilent OmniBER 718, Agilent N2X
Router Tester
- EXFO FTB-400 Sonet/G.709 Testset
- JDSU ONT G.709 OTN
Protocol/Application Knowledge Base:
- Ethernet Services over Sonet : VCAT, GFP, LCAS, Differential
Delay - 1G and 10G rates (USC/Universal Services Card)
- Security: IPSec, RSA Radius, Free Radius, SSH
- Sonet/SDH Switching
- BLSR/UPSR/APS Sonet Protection Protocols
- G.709 OTU-2
PROFESSIONAL SUMMARY
2000-2009
SYCAMORE NETWORKS, Chelmsford, Ma.
Engaged in developing and marketing intelligent bandwidth management
solutions for fixed line and mobile network operators worldwide.
SIT/SQA Principle Engineer
2000-2006
Engineer/Manager (hands On/Working)
2006-2009
Successfully managed 7 employees. Responsible for performance
reviews, budgeting, goal setting, and project resource planning.
Working manager involved with traveling to Shanghai China to train
new internal individuals on process implementation. Directly called
upon for Field Support from respective customers and traveled to
international areas for customer service to insure upgrade success.
Fulfilled the role of both SIT (System Integration Test) and SQA
(Software Quality Assurance)
Executed testing for Both DWDM Transport Division and Switching
Products.
Executed and wrote numerous test plans pertaining to release specs
per ISO process. Instrumental in giving feedback to development
engineering during developmental stages to eliminate any outstanding
issues which could have impacted release time. Utilized the
Waterfall Model for SQA process. Tested SONET/SDH Optical networks
from the edge to the core.
Successfully Implemented industry standards based testing (FCAPS)
Tested OSMINE Compliancy code using Bellcore (Telcordia) generic
requirements (GR) documents for TL1. Network and Systems Management
utilized in all implementation tests.
Involved in Security Testing utilizing Radius Security, SecureID,
IPsec, and PKI
Instrumental in providing expert feedback to tech pubs in order to
maintain the level of quality expected in our documentation from our
customers. Utilized VI editing in UNIX and SQL.
Involved with giving training classes for company specific protocol
(TL1) to Sycamore employees (Over 100). SME (Subject Matter Expert)
in OS's,TL1`, SN16K, SN9K, SN10K, Network Management.
Experience covered assisting HW Engineering for new component
verification to end-user technical support. V&V for Embedded
software running Sycamore Specific Products.
Instrumental in assisting customer support and field service for
troubleshooting System network issues in order to rectify network
integrity. Was on call on occasion for customer cutovers in order
to minimize impact.
DAVOX, Westford Ma.
1998-2000
A Telecom company providing predictive dialing hardware and software
to domestic and global customers.
SYSTEMS Engineer II
Group classification was SIS as a CTI Specialist, Computer
Telephony Integration, 3rd level Support. Third Level Support was
the uppermost, final, tier for support and was thought to be the
subject matter experts.
Expertise in resolving technical problems escalated by Second Line
Support, as well as provide
analytical approach and technical analysis to Davox system
problem solving.
Responsibilities include installation support, software
modifications, upgrades, and troubleshooting.
Possess strong knowledge in UNIX, Relational Database Management
Systems, Data Communication
and SQL. Used SQL for querying and upgrades.
TAU-TRON/INRANGE TECHNOLOGY, Westford, Ma.
1984-1998
Manager SQA Test and Support Engineer
Managed 10 employees. Was a "working manager" to assist in product
development, testing, and maintaining structure within our
organization.
Performed annual reviews, objectives, goals, merit raises.
Performed V&V (Verification and Validation) on embedded firmware for
different technologies
Instrumental in writing Acceptance test plans for the qualifications
of Optical, Digital and Analog devices. Also subject matter expert
for TL1 acceptance from ATT.
Researched, purchased, implemented, and trained individuals on new
anomalies tracking software
(PVCS Tracker by INTERSOLVE.
Developed and wrote automated test script for testing Network Channel
Office Equipment.
Utilized software automation to control external equipment and
system firmware being tested. Reduced
test times by 80% at time of completion.
Incorporated PACE, IEEE, ISO, and SEI/CMM standards throughout
documentation plans.
Worked with development engineering during the design, test, and
release stages.
Field Service- Site surveys conducted to determine equipment
requirements and expected
installation time frame. Wrote procedures specific to each
customers needs. Execute and wrote
functional test plans and procedures for prototype products.
Trained individuals on equipment operation
as well as board testing. Traveled internationally (Singapore,
Turkey, Canada, Mexico)and domestically
throughout the U.S. to install, train, and repair company
equipment.
Test Technician - Tested MIL Spec equipment and troubleshooting
down to component level.
EDUCATION
2000 Eastern Nazarene College (Graduated Summa Cum
Laude)
BSBA in Business Management.
Sylvania Technical School (Telecommunications)
Master Technicians License (8722) for Radio
and TV
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