Customer Service Quality Control
Resume:
Cheryl Hulce
Delton, MI 49046 Email: ************@*****.***
SUMMARY OF QUALIFICATIONS
Customer-focused quality assurance and quality control technician with 20
years of experience in the pharmaceutical industry. In-depth knowledge of
multiple databases utilized for version controlled document management.
Personal attributes include organizational and interpersonal skills,
demonstrates excellent time management, flexibility, service oriented and
positive attitude. Detail orientated by using the "right the first time"
approach. Accomplishments include:
Improved operational efficiency and Outstanding problem solving skills
effectiveness
Exceeded customer needs and Maintained system integrity
objectives
CAREER HISTORY
Arrow Strategies, Grand Rapids Michigan (contract for: Pfizer Inc.
Kalamazoo, MI) 2009 - Present
Technical Writer, Global Manufacturing
> Converted documents into new Master Batch Records
o created modules
o updated properties
o populated database
> Provided maintenance of operational documentation (Standard Operating
Procedures, process maps, equipment reference manuals, logs and forms)
> Maintained document changes through electronic change control systems
Praxis Packaging Solutions, Grand Rapids Michigan 2007 - 2009
Document Control Specialist, Compliance
> Maintained document version control of Standard Operating Procedures,
Policies, Work Instructions and Forms.
> Responsible for maintenance of Batch Records and Record Retention.
> Demonstrated multiple enhancements to current business practices.
> Prepared monthly reports for various systems.
> Responsible for exploring new electronic document management system.
> Identified opportunities and implemented changes to eliminate
redundancies and inefficiencies.
PFIZER INC., Kalamazoo, Michigan 1986 - 2006
Technical Expert, Quality Systems (2001-2006)
> Maintained document version control of approximately 788 Standard
Operating Procedures, using Documentum software.
> Reduced processing time for updating Standard Operating Procedures by
40% along with a 60% reduction in creation of Monthly Reports.
> Aligned and actively supported objectives, initiated regular meetings
to gauge relationships and identified opportunities to improve
performance.
> Led and supported creation of SOP template and initiated training
sessions for users.
> Led global project to implement computer software to measure and track
Incidents/Corrective Action Preventive Action.
> Created and executed validation documents and provided system support
after implementation.
> Skilled in troubleshooting issues for essential software packages
(i.e. Word, WordPerfect, Excel, Documentum, and FrontPage Web Design).
> Trained and mentored colleagues
CMC Information Specialist, Specification Development (1998-2001)
> Prepared Chemistry, Manufacturing and Control (CMC) sections of
regulatory submissions, including processing of Word documents,
tables, and graphics and scanned images to obtain a consistent
submission appearance.
> Used Compose software to create regulatory submissions to be stored in
"Documentum".
QA Technician IV, QC Records and Systems (1986-1998)
> Participated in the project to consolidate 3 major computer systems
into 1 database.
> Administered GMP quality control procedures system. This included
preparation, review, implementation and distribution of GMP documents
> Maintained numerous databases located on different mainframes and
several software environments to ensure data validity and validate
system enhancements.
> Supported version-controlled tracking system to comply with GxP and
corporate guidelines.
> Updated electronic and hardcopy indices and files which provide
Procedures customers with historical summaries of analytical method
and specification changes, locations for supporting documentation and
approvals.
> Participated on Y2K project teams to upgrade legacy databases and
document management systems.
> Acted as a Customer Service Rep by providing assistance in updating
control procedures. This included supplying tools enabling the
customer to gain knowledge for future updates.
BETA CONSTRUCTION, INC., Anchorage Alaska 1983 - 1985
Office Manager
> Supervised two office personnel.
> Managed all phases of job costing.
> Assisted subcontractors and their payables.
> Accountable for all aspects of cash management and dispatch to field
personnel.
> Executive assistant to corporate officers.
> Supervised preparation of weekly payroll and account receivables and
maintained a computerized GL system.
PROFESSIONAL DEVELOPMENT
. The Seven Habits of Highly Effective People (Covey)
. Writing Effective Standard Operating Procedures and Other
Process Documents
. Building Effective Customer Interactions
. Quest Unit Summaries
. Team Leadership
. Conflict Management Skills for Women
. Self Discipline and Emotional Control
. Conference for Women
. Managing Multiple Projects, Objectives and Deadlines
COMPUTER SKILLS
Document Management Systems Compose Publishing Software
(Documentum)
Microsoft Office (i.e., Word, Excel
etc.)
Manufacturing Products Specification Acrobat 6.0
System
Outlook FrontPage Web Design
Ariba (Office Supply Software Guardian (Records Retention Archive
Program) Database)
Limits Database/LDB (Ingres) Web-based Quality Management
Incident/Corrective Action
AWARDS
Corporate Recognition Program - 1990, 1992
Quality Improvement Program - 1991, 1992, 1993, 1994, 1995, 1997
Control Suggestion System - 1993
Special Recognition Award - 1995
R & D Team Award - 1999
Team Awards - 1994, 1998, 1999, 2004
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