Customer Service Sales

Ivan Rodriguez

** ***** ***** **. ***.#* Pawtucket, Rhode Island 02860

C401-***-**** Email: ********@*****.***

Objective: To obtain an entry-level position in computer or electronic equipment repair

Skills: ● Computer Repair ● Supervisory ●Assembly

● Sales ● Customer Service

Experience: Independent Computer Repair Technician 2002-Present

1Builds computers to customer needs and specifications.

2Repairs hardware problems and solves compatibility issues.

3Installs software and removes viruses.

4Restores and upgrades systems.

5Diagnose computer for possible problems.

6Light networking repairs and installations.

Lot Assistant

Adesa Boston, Framingham, MA 2009-Present

1. Assist in assuring the inventory is in the proper designated areas of the lot at all

times. Help with a physical inventory on a periodic basis.

2. Move vehicles requiring services from Mechanical Services Shop, Body Shop or Detail

Shop to the proper staging areas at the required time. Assist in verifying that repairs are

completed, charges submitted and inventory is moved to the designated lot area.

3. Perform duties in compliance with all contractual customer, contractor and supplier

agreements.

4. Work from assigned list and number vehicles for sale.

5. Place stickers on factory and company vehicles. Locate cars without keys and any

missing vehicles. Locate, number and place vehicles on spot.

6. Take pictures of inoperable vehicles for the sale.

7. Perform physical verification of year, miles and VIN number of each vehicle before the

sale.

Satellite Technician

Halsted Communications, Providence, RI 2008-2009

1 Drive to and from customers homes installing and repairing Direct TV satellite systems

2 Maintaining current, organized, and up-to-date payroll records for myself.

3 Verify accuracy of work orders received w/ local office and or corporate office.

4 Responsible for keeping inventory assigned in good condition and store it safely.

5 Teach Costumers how to use the equipment the right way.

Assembly

Gtech, West Greenwich-Coventry, RI 2007-2008

1Operate production line machinery.

2Assembly Lottery Machines.

3Replace bad parts for new ones.

4Troubleshooter the lottery cabinets after done with the assembly.

Department Manager

Wal-Mart, West Boylston, MA 2003-2007

1Managed 2 Departments and supervised department Sales Associates.

2Scheduled employees and kept track of hours that were submitted to payroll staff.

3Unloaded trucks and tracked inventory including accompanying paperwork.

4Adhered to planogram when stocking shelves and monitored staff to assure that they also

followed plan.

5Assisted customers with selections and resolved customer complaints.

6Maintained neatness and cleanliness of the departments.

7Created a team atmosphere by completing any task that required attention when staff was

occupied.

Computer Technician

International Junior College, Ponce Puerto Rico 2002-2003

1Maintained over 50 office and lab computers.

2Troubleshooter for system and software problems.

3Built computers and replaced inoperable hardware with appropriate parts.

4Installed software and removed viruses.

5Instructed students and staff regarding hardware and software usage.

Chef Assistant

El Guayacan, Ponce, Puerto Rico 2001-2002

1 Prepared dishes under the direction of Head Chef.

2 Cut vegetables, meats and prepared ingredients for dishes.

3 Handled inventory and submitted appropriate paperwork.

Education & Computer and Electronic Equipment Repair Certification 2002

Training International Junior College, Ponce, Puerto Rico

References: Available upon request

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