Customer Service Representative
Resume:
Katrina L. Woodward
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*** ********* **. # *-* Dover, DE 19904 302-***-****
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Boscov's Dover, DE
Customer Service/Cashier 11/09 to 03/10
Received cash from customers and employees in payment for goods and services, and recorded
amounts received.
Read and recorded totals shown on cash register tape and verified against cash on hand.
Goodwill Staffing Dover, DE
Administrative Assistant 01/07 to 03/10
Assisted clients at front desk with social services applications
Answered calls on switchboard
Compiled, stored and retrieved management data, using computer.
Processed all Medicaid applications determining eligibility.
Verizon Dover, DE
Customer Service Sales Consultant 12/03 to 12/04
Answered inbound calls in call center, assisting with home telephone services.
Opened and closed accounts, reviewed bills and added services as needed.
Processed orders to transfer services to new address.
Bank of America Dover, DE
Customer Service Representative 04/99 to 08/03
Answered inbound calls to assist customers with credit card accounts.
Processed balance transfers/opened and closed accounts/credit line increases.
Added services and transferred client to appropriate dept. for further assistance.
Aetna US Healthcare Dover, DE
Customer Service Representative 05/96 to 2/99
Answered inbound calls assisting clients with health insurance policies.
Advised clients how to use flexible spending accounts.
Assisting in filing appeals on denied claims.
Education
Clearfield High School
References
Available upon request.
Contact this candidate