Customer Service Medical Assistant
Resume:
********@*****.***
Na Tasha M. Parson
PROFESSIONAL SUMMARY
I AM A QUALIFIED CANDIDATE WITH EXPERIENCE IN PROVIDING EXCELLENT CUSTOMER
SERVICE BY RESOLVING CUSTOMER ISSUES, AND MAINTAINING A PROFESSIONAL AND
COURTEOUS DEMEANOR. I HAVE PROFICIENT EXPERIENCE IN DATA ENTRY AND MAINTAIN
A HIGH LEVEL OF ACCURACY BY FOCUSING ON ATTENTION TO DETAIL. I AM DRIVEN
AND AVAILABLE FOR EMPLOYMENT IMMEDIATELY.
skills
WINDOWS 95/98/XP, MICROSOFT; WORD, EXCEL, LOTUS NOTES, MEDISOFT, TYPING 75
WPM, ORGANIZATION, ATTENTION TO DETAIL, CUSTOMER SERVICE, CALL CENTER,
DATA ENTRY, BILLING, REPORTING
PROFESSIONAL EXPERIENCE
ABVI-GOODWILL (TEMPORARY POSITION) APRIL 2010 -
PRESENT
INFORMATION SPECIALIST
. Answer inquires in a call center environment related to the EPA Law
and Regulations
. Process web documents orders via request
. Mange email inquires and databases
. Fax RRP Certification applications to applicants
Bassett Furniture March 2007 -
December 2009
Customer Service Coordinator
. Processed inbound and outbound calls
. Scheduled service technicians for service and repair calls
. Ordered parts, checked inventory, created exchanges, and scheduled
deliveries
. Corresponded with Manufactures and vendors
. Responded to billing and account information
. Processed credit, returns, and donations
. Resolved customer issues and disputes
Ikon Office Solutions September
2005 - September 2006
Inside Sales/Customer Service Representative
. Processed inbound and outbound calls in call center environment
. Placed and keyed orders with various vendors
. Created returns and tracked orders
. Sold new products and promotions
. Administered various clerical duties
Bassett Furniture March 2004 -
September 2005
Customer Service Coordinator
. Resolved customer disputes and inquiries
. Processed Inbound and outbound calls
. Scheduled service technicians for service and repair calls
. Ordered parts, checked inventory, created exchanges, and scheduled
deliveries
. Corresponded with manufactures and vendors
. Responded to billing and account information
. Processed credits, returns, and donations
EDUCATION
CRETE MONEE HIGH SCHOOL, CRETE, IL
Diploma 1993
Iverson Business College, Norcross, GA
Medical Billing/Coding 2003
Career-Education Institute, Norcross, GA
Medical Assistant 2005
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