Sales Customer Service
Resume:
Kimberly S Gerencser
South Bend, Indiana 46614
Objective: To gain a management position in a company so that I can use my
management and people skills to help develop staff, meet goals and over all
help the company succeed. I would also like to have a stable income for
myself and my family with health insurance and a retirement plan.
Experience:
2010 - Present Crossmark Plano, TX
Retail Events Supervisor
As a Retail Event Supervisor I manage a demo team of 25 people at
Sam's Club in Mishawaka. I create schedules,
train and coach my team. I also work with Crossmark and Sam's to
make sure we have 100% execution and strive to meet our sales
goals of 300% sales lift daily.
2008 - 2010 Elite Marketing Interactions Grand Rapids, MI
Area Manager
As an Area Manager I interviewed, hired and trained Sales
Advisors. I managed over 100+ people at 16 locations across
Indiana, Michigan and Illinois.
While managing my area I worked from a home office holding
weekly conference calls to my team leaders in each store,
compiling weekly schedules for stores, effectively raised our
completion rate to 99.8% and our average event sales were $160
and ensured all paperwork was correctly faxed in for each event
daily. I also held my staff accountable for meeting goals and
sales numbers. I made weekly trips to my stores to conduct
performance audits, speak with store management about what else
my team could do to raise profits and coach individuals to
ensure that they were performing to above average company
standards and selling product. I also worked with the stores
promotion team leader to ensure that all special events were
coordinated to meet the store needs. I am proud to say that on
a yearly average my area completed 9990 out of the 10000 events
scheduled to ensure a profit margin for the company and vendor.
1998 - 2008 Market Day Corporation
Itasca, Il
Territory Developer
I started out as a Sales Representative and handled 20 accounts.
While handling these accounts I had to develop a relationship
with the chairperson for each school, coach them and help them
meet their fundraising goals by selling them different programs
offered by the company. After selling them the program I had to
effectively work with them to ensure that they were getting the
most out of their fundraising. I was the top seller in my
district on several fundraising events. On average I would sell
500,000 worth of product which created a large profit for each
school. Once I became a Territory Developer I scheduled
meetings with school boards, teachers, and principals across
Michigan and Indiana. While meeting with each school I had to
find out what their need for fundraising was and propose a
solution that would be fun, easy, and profitable. I was able
to easily gain trust and sell them a program that met their
goals and needs.
Education 1983 - 1987 Washington High School
South Bend, In
1986 - 1987 Ivy Tech
South Bend, In
* Received a certificate for Travel
and Tourism
Additional Qualifications
I am self motivated and have knowledge of Excel, Outlook, Microsoft
and Powerpoint. I have great customer service skills and great coaching
skills. I get along with others very easily and can encourage staff to
meet and exceed goals. I am understanding yet firm when it comes to
policy. I am food safety certified and 100% dedicated to my position. I
don't mind the extra long hours in order to get a task completed correctly.
I have the motto "Whatever it takes!"
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