Manager Customer Service
Resume:
James W. Lewis
**** *. ***** ***. ***********, MO 65803 417-***-**** ***********@*****.***
Objective: Gain employment within the information technology field or a
call center environment.
Experience:
Enhanced Services
08/24/09 - 01/21/10 Chase Cards Services
Springfield, MO
Fielded phone calls from JP Morgan/Chase cardholders
Answered questions they hard regarding billing issues
Fixed Chase Online accounts as needed
Up sold products to increase revenue for the company
Assisted other team members with questions regarding their calls
Service Delivery Systems Supervisor II
08/26/07 - 03/04/09 TeleTech, Hewlett-Packard segment
Springfield, MO
Supervised a team of 27 agents with technical concerns
Performed payroll and continuing development
Fielded supervisor calls when requested
Managed login systems and generated/reset passwords
Created and maintained sites digital badges
Attended conference calls
Initiated new processes and development
Assisted with training on system usage
Installed and maintained HD audio/video cabinets
Was weekend manager on duty while no manager was staffed
Other duties as needed
Tier 1 Technical Support Supervisor
04/19/07 - 07/16/07 Bell Industries, SunRocket segment
Springfield, MO
Supervised a team of 20 with technical concerns
Performed payroll and continuing development
Fielded supervisor calls and was night supervisor in charge
Tier 2 Technical Support Lead Agent
08/16/06 - 04/19/07 Bell Industries, SunRocket segment
Springfield, MO
Took complex technical support issues
Performed leadership functions such as end of day reporting
Answered Tier 1 Technical Support questions
Performed center wide continuing development for Tier 1 Tech
Customer Sales/Service Representative
07/19/04 - 06/28/05 SBC, Springfield, MO
Handled customer concerns in a timely manner by phone
Up-sold products to fit customer needs
Worked follow-up work as needed
Priority Customer Support
11/04 - 06/05 MCI, Springfield, MO
Took manager requests from customer service representatives
Did troubleshooting on small business customers accounts
Assisted other floor representatives with trouble accounts
Assistant Manager
12/02 - 11/04 Allied Paints, Nixa, MO
Handled walk-in customer needs
Did end of day paper work
Assisted in the custom mixing of paints
Ordered product on a weekly basis
Did count and inventory
Will-Call Coordinator
02/01 - 11/02 Kelly-Moore Paints, Fresno, CA
Handled all delivery and pick-up orders
Made sure all deliveries were prepared and delivered on time
Delivered paint to various sites around the San Joaquin Valley when no
driver was available
Did close of business paper work on Saturdays
Education: Currently attending Westwood College Online for Video Game
Design
Vincennes University - Vincennes, IN
08/01 - 10/01
Did course study in Computer Programming
Interests: Greatly enjoy work that mixes physical labor as well as
mental. Enjoy working with my hands as well as thinking
around problems. Work well with a team or alone. Have a
quick mind for technical issues, especially within the
telecommunications industry.
References:
Shelley Spurgeon - Service Delivery Manager at TeleTech - Phone number: 417-
425-4993
Joshua Kelley - Service Delivery Supervisor II at TeleTech - Phone number:
Contact this candidate