Customer Service Administrative Assistant

Alexis Vasconez

** ******** **, ***#*

Stamford, CT 06902

Home: 203-***-****

**********@*******.***

Experience

OLM.net

Customer Service

Trumbull, CT March 2001 - Present

Answer and assisting Customer Phone Calls for both Billing and sales

department.

Answering and generating customer support E-mails

Processing New Orders.

Updating customer account record information.

Double Checking and correcting data entry.

Generation of Folder labels,

Generating Invoices

Faxing, Mailing and Filing.

Resolving Domain Registration Issues

Working for the Sales department, troubleshooting hosting account technical

problems within Unix OS, Ensim and SiteMadeEasy Control Panel

Perkin Elmers

Temporary TEA Assembler

Norwalk, CT November 2000 - January 2001

Assembled Power Supplies and Miscellaneous Assembly Parts for Terminal

Element Analysis, and Liquid Nitrogen Cool System used in Pharmacy and

Laboratory industry.

MicroWarehouse

Temporary Systems Support

Norwalk, CT September 2000 - November 2000

Hardware & Software Upgrades for old and new computers, installing new hard-

drive, floppy-drive, and CD-ROM Drives; tested memory functionality and

installation, help desk provided by Troubleshooting, Ghosting PC's and

Configuring and setting up new users Profiles

Vcommerce.com

Temporary Report Developer

Stamford, CT May 2000 - September 2000

Intranet Research for products sold via e-commerce by downloading reports

from the companies database and screened the results into different

spreadsheets, added new customers and new products with HTML codes, as well

as sending bit images via E-mail to Design and Marketing department for

evaluation

Priceline.com

Temporary Research Developer

Norwalk, CT March 2000 - May 2000

Research Products via Internet and produced a Description of these to add

to the inventory Website with Downloaded Bit Images Files and saving the

research on the network for the Design department

GE Capital

Temporary Validation Researcher

Stamford, CT December 1999 - March 2000

Download and Upload Files from and to Access Database in which research was

made via telephone to companies regarding the Validation of Brokers firm

Address and agents through the use of files sent via e-mail using Outlook

The Landmark Club

Temporary Administrative Assistant

Stamford, CT August 1999 - December 1999

Typed and Customized Flyer Design Layout for Charitable event and Faxed or

sent the end results to a printing company, and typed the monthly club

newspaper for club members.

Education

Gibbs College

Technical Support

Norwalk, CT September 2000

Gibbs College

Executive Assistant

Norwalk, CT July 1998

C.L.A.M.

Bachelor of Science

Quito-Ecuador September 1991

Language

Spanish speaking and writing

Personal Acquirement

Webpage Design: CSS, HTML

Contact this candidate