Customer Service Project Manager

**** ***** **** *. **********

Maple Dr #*** alex.chastukhin@acedsl.

com

Mason, OH 45040 513-***-****

Authorized to work in

the US

EDUCATION

Wright State University - Raj Soin College of Business, Dayton, OH

June 2007

M.B.A., Concentration in Finance, Accounting Coursework

GPA: 3.75 /4.0

Kharkiv National University

May 2001

B.S. in Applied Mathematics, Mathematical Physics, Accounting and Finance

Coursework GPA: 5.0/5.0

RELATED COURSEWORK

Strategic Cost Management, International Financial Management, Legal and

Ethical Decision Making, Investment Management Concepts, Portfolio

Management, Financial Accounting, Financial Analysis and Decision Making,

Developing and Implementing Competitive Strategies, Financial Management,

Financial Statement Analysis

PROFESSIONAL EXPERIENCE

Fifth Third Bank (Cincinnati, OH)

September 2008 - Present

Reconciliation Analyst

. Performed daily reconciliation of general ledger and internal DDA.

. Monitored exception reporting and assigned outstanding items to

appropriate departments

. Identified area of process improvement and proposed a solution which

eliminated manual process

. Maintained accurate records and established strong working

relationships with all business lines and accounting groups

. Wrote (hard coded) several Macros in Excel to automate departmental

reconciliation processes

. Was responsible for ad-hoc reporting in using Pivot tables in Excel for

servicing partners to provide a snapshot of financial data to help

prioritize workflow and minimize losses for the bank

. Was leading different projects to help improve reconciliation design of

various banking core products

National City Mortgage (Miamisburg, OH)

June 2003-September 2008

Customer Service Representative Level 4/Project Manager:

. Developed a business case for Customer Service Department and evaluated

its feasibility and its financial impact on the company. This resulted

in annual savings of $25,000.

. Utilized the Six Sigma methodology to implement the project in a timely

manner

. Collaborated with various departments within the company to collect the

data, and resolve relevant issues

. Addressed clients' concerns related to mortgage loans and assured high

quality customer service

. Conducted continuous research to update clients on changes in the

mortgage industry

. Mentored new hires

. Achieved top 10% company performance rating

Acecape, Inc. (New York, NY)

December 2001- June 2003

Technical Support/Customer Service Representative

. Managed sales and billing inquiries

. Assisted clients with router/bridge configuration, LAN/WAN, E-mail, web

hosting and DNS issues

. Performed troubleshooting of software and operating system

configuration issues on both the PC and the MAC

. Was responsible for user account activation and maintenance

CERTIFICATIONS

. Six Sigma Methodology - green belt certification

. CFA Level 1 Candidate

. American Training Center advanced Java certification course

ADDITIONAL SKILLS

. Computer Skills: MS Word, Strong MS Excel, VBA for Excel, MS Access, MS

Visio, QuickBooks, SQL

. Programming Languages: Java

. Language Skills: Fluent in Russian and Ukrainian

Contact this candidate