Customer Service Representative

Viola Urroz

**** ***** **. *** # ***

Coconut Creek FL, 33073

561-***-****

**************@***.***

________________________________________________________________________

OBJECTIVE: Seeking an entry level position

PERSONAL

QUALIFICATIONS:

. Bilingual English-Spanish

. Motivated self-starter

. Possess good customer service and phone skills

. Very organized

. Hard worker

. Calm and friendly personality

. Flexible and adapts well to change

EDUCATION:

Bachelors of Arts: Major:

Criminal Justice 08/09

Florida Atlantic University,

Boca Raton, Florida

COURSES:

. General Psychology, Education

Sociology, Intro to Sociology

. Criminal law & the Constitution,

Criminal Evidence & Courts

. Juvenile Justice Administration,

Judicial Admin. & Courts

. Fundamentals of Criminal

Investigation, Women & C.J.S

EXPERIENCE:

Customer Service Representative/ Dispatcher

02/10- Present

AMR, Ft. Lauderdale, Florida

. Schedule transportation appointments for members

. Handle insurance authorization and verification

. Input data into computer system

. Answers phone and questions regarding transportation

SACC Counselor 5/05 - 5/09

Verde Elementary School, Boca Raton,

Florida

. Supervised children grades kindergarten through 5th grade

. Responsible for class of 18 students.

. Organized classroom activities to include learning centers.

. Trained other counselors

. Communicated continuously with parents and teachers.

Receptionist 03/07 - 03/08

Sun Pro Painting, Wellington, Florida

. Answered a variety of phone calls

. Filed documents

. Data Entry

. Copied and faxed documents

. Scheduled appointments

. Wrote office correspondence

SKILLS: Microsoft Word, Internet, and Excel

Contact this candidate