Manager Customer Service

Gerry Przybylski

*** * ********* **

Gilbert, AZ 85234

Cell:262-***-****

Home: 480-***-****

***************@*****.***

Objective:

To further my career in the Sales and Management field.

Professional Experience:

JPMorgan Chase, Phoenix, AZ

Vice President

Business Banking Jan. 2007-Present

Responsibilities:

. Identify consumer product opportunities among business owners and

refer to Personal Bankers or other specialists to effectively capture

the business. Identify larger business opportunities and refer

more complex customers to the Relationship Manager Channel

. Coach and mentor the entire branch team to uncover sales opportunities

among both current and potential business customers

. Work with the branch's existing book of business customers to ensure

business and personal cross-sell, capture of entire relationship, and

improved customer retention, to increase branch balance and revenue

growth

. Prospect in and out of the assigned branch/cluster to bring in new

business customers, and develop and work centers of influence to

expand the customer base

. Network with local business professionals to produce new business

relationships

. Trained to be an expert in the Chase product line to confidently

uncover business needs and cross-sell services throughout different

product lines

Successes:

. Managed Phoenix Arizona's largest Retail Branch Business Banking

portfolio

. Improved attrition from 21% to 10% in 2009

. Ranked in the top 10% of producers among other Business Bankers across

the country

. Selected as one of 26 Business Bankers in the country to participate

in Area Manager Development Program

. Promoted to Vice President in January 2010

Enterprise Rent-A-Car, Madison, WI

Assistant Manager May 2005-

Dec.2006

. Manage a staff of six employees and a fleet of 160 cars

. Provide excellent customer service to obtain repeat business

. Implemented local marketing strategies to set up sales calls with area

body shops, dealerships, corporations, and insurance agents to obtain

more business

. Consistently train and develop employees in multiple offices

Education:

Edgewood College, Madison WI

Bachelor of Science in Marketing,

December 2004

. Minor: Industrial Organizational Psychology

Leadership and Honors:

. Men for Violence Prevention (M.V.P.), Co-Founder and President

. Edgewood College Varsity Baseball (2000-2004); Co-Captain (2004)

. USA Baseball Association International Team Member

. First Annual National Conference About the College Male, Presenter

. Baseball Camp Instructor

. Love Incorporated Volunteer

. Dean's List (Fall 2002)

. Eagle Award Winner (2003)

. Wisconsin Leadership Conference Best Presenter Award (2004)

Computer Skills:

Proficient in Windows 2000/XP, Microsoft Word, MS Excel, MS PowerPoint, MS

Access, MS Outlook, and the Internet.

References: Available upon request

Contact this candidate