Customer Service Account Executive

Y E A N E T T E A L V A R A D O

**** **** ****** ****. #**** Rosenberg, TX 77471

936-***-**** + 832-***-**** + ********@*******.***

Motivated and fast learner focused on a position in a successful company to

better utilize education and training in the area of information technology

as well as customer service.

EDUCATION

Master of Information Technology in Project Management

Completed: July 2009

American InterContinental University

Hoffman Estates, IL

Bachelors of Business Administration in Marketing and Management

Completed: May 2004

Minor: Latin American Studies

University of Houston

Houston,

TX

TECHNICAL SKILLS

Database Building and Troubleshooting

. Proficient in SQL Server 2005

. Experience analyzing and maintaining database

Software Skills

. Experienced in the usage of Microsoft Office (Word, Excel, PowerPoint,

Access)

. Experience developing and troubleshooting JAVA programs

RELEVANT EXPERIENCE

Pension Administration Analyst, Hewitt Associates

03/2007 - 09/2008

. Analyzed pension calculations utilizing data from Access database

. Performed advanced calculations using Excel

. Created and updated Excel spreadsheets used to check benefit calculations

for each client

. Maintained participant data in database administration systems

ADDITIONAL EXPERIENCE

Senior Branch Account Executive, CitiFinancial

10/2009 - Present

. Tracked and managed client's accounts for prompt payment

. Created models for clients to identify budget issues associated with

repayment of loans

. Operated specialized software in order to check credit reports

Admissions Representative, Computer Career Center

04/2009 - 10/2009

. Marketed school to area businesses to build product awareness

. Actively recruited, interviewed and enrolled prospective students

. Consistently exceeded recruiting goals

Account Executive, Beneficial Financial

11/2008 - 04/2009

. Ranked #1 in sales out of the 3 other representatives in the office

. Consistently generated over $100,000 in loans monthly

. Provided answers and customer service solutions for clients

Contact this candidate