Customer Service Sales
Resume:
Keren Ramirez
***** *** **. ***** ****, CA *****
or 510-***-****
e-mail:
*************@*****.***
Relevant Skills:
Skilled in planning and able to multitask effectively.
I am enthusiastic, creative and willing to assume increased responsibility.
Language- fluent in Spanish.
Organized and efficient.
Telephone reception, Data entry, Filing, Sales calls, and Customer service.
Relevant Professional Experience:
Netpace Inc.- San Ramon, CA
Worked: April-June 2008 (temporary position)
October 2008-October 2009
Position: Receptionist/ Admin Assistant
Transfer calls (8 lines)
Greet customers
Maintain work area clean and organized
Receive mail/ send out
Order office supplies
Make copies/ send faxes
Pay bills/ make bank deposits
Arrange flights, hotel reservations, and car rental
Keep track of files ( MS Excel, MS Word)
Filing
Prepare/update spreadsheets
Adobe Acrobat to create pdf's
Send e-mails daily ( MS Outlook)
Immigration H1B1 Filing process
Carbonated.tv (part of Netpace Inc.)
Uploaded Articles, Videos (Fashion, Entertainment)
Rivepoint.com (part of Netpace Inc.)
Transfer calls
Uploaded coupons
Sales calls
State Farm Insurance-Hayward, CA
Worked: September/October 2008 ( Temporary position/ Ultimate Staffing)
Position: Receptionist
Answer phone
Transfer calls
Take messages
Young's Market-Union City, CA
Worked: September 2008 (Temporary position/ Select Staffing Services)
Position: Filing
Working in HR Department
Filing
Preparing paper work, folders and packets
Printing copies
Southland Industries-Union City,CA
Worked: August-September 2008 (short term assignment/Ultimate Staffing
Services)
Position: Receptionist
Transfer calls
Greet customers
Receive mail/send out
Distribute mail/packages
Ship out packages/ Schedule pick-ups
Prepare shipping labels
Select Staffing-Sunnyvale, CA
Worked: February/March 2008
Position: Receptionist/ Customer Service
Transfer calls to P.S. (5 lines) and take messages
Set appointments for the P.S. for interviews
Customer service
Fill out paper work
Enter data
Translate English to Spanish
Data entry-(TempWare)
Enter new applications, update or change status
Reference check
TTI (Electronics Distributor)- Fremont, CA
Worked: January-June 2007 (short term assignment/AppleOne Employment
Services)
Position: Receptionist/Front Desk
Transfer calls to inside/outside sales people (5 lines)
Greet customers
Data entry- (MS Excel) to enter part orders, codes, and prices
Enter customer information
Filing- checks, copies, invoices, and receipts
Marme West Tile & Stone- Oakland, CA
Worked: August-November 2006
Position: Receptionist/ Front Desk
Transfer calls to sales people (5-10 lines)
Take messages
Greet customers
Retail/Customer service
Stock check and pricing
Schedule pick-ups with truck drivers
Arrange and confirm appointments
Order supplies
Mail/fax invoices
Filing- folders, receipts, and invoices
Bay Central Printing- Union City, CA
Worked: February/March 2006 (temporary/short term assignment)
Position: Data Entry
Update customer information
Verify information
Sales calls
Education: James Logan High School- Union City, CA
(HS Diploma 2004)
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