Customer Service Manager

Summary of Qualifications

Over ** years of strong and diverse HR and administrative experience in

roles handling operations and customer relations, consistently meet or

exceed established goals; seek ways to improve processes or reduce costs.

Interact cooperatively with management, customers, and staff at all levels.

Energetic, enthusiastic, and professional; with a strong work ethic and

commitment to success. Excellent communication and interpersonal skills;

write correspondence, instructions and reports; keep accurate records.

Bilingual / Spanish: Speak, read and write fluently. Proficient computer

skills in word-processing, database, graphic and spreadsheet operations to

create original forms and reports.

Professional Profile

Benefits Administrator Staples Inc. (SW Regional DC) *

Rialto, CA. * 2009-2010

Provided customer service support for Benefits Administration interfacing

with our Corporate Benefits Administrator, as needed. FMLA/CFRA/LOA

administration, modified light duty assignments and return to work status.

Interfaced with the company's unemployment vendor in the handling of

unemployment issues. Maintained recruitment process, including all pre-

screening of job applicants, reviewing external /internal applications,

scheduled interviews with candidates and provide interviewing schedule to

hiring manager. Processed all background investigations. Maintained Kronos

and PeopleSoft Systems, to include tracking and up keeping of Human

Resources' databases. Maintain Carpool Program. Supported new and/or on-

going HR projects as needed. Provided Human Resources' customer service

support for questions and concerns regarding day-to-day operational

procedures for fair and consistent treatment of associates.

Human Resource Manager Express Contractors Inc. *

Fontana, CA. * 2008 - 2009

Manage all aspects of day to day HR operations for a construction

company. Coordinate weekly meetings and implement safety programs in

conjunction with State Fund. Maintain OHSA Logs, monitor workers

compensation claims. Administer health insurance, life, monitor vacation

accruals/attendance records. Develop and implement company policies and

procedures, conduct disciplinary action and employee recognition,

coordinate and present training and employee development meetings. Maintain

all confidential HR, Medical, and Payroll files.

Payroll/ HR Administrator Pave West * La Habra, CA *

2006 - 2008

Analyze, prepare, and input payroll data using MAS90 on weekly basis to

produce accurate and timely payroll. Provide information and assistance to

employees on payroll matters, garnishment information, deductions, and

other inquiries. Ensure compliance with all applicable state and federal

wage and hour laws. Prepare reports for management and certified payroll

clients, process employee timecards and retroactive payments in a timely

manner. Update and maintains confidential filing systems.

Human resource administration for field personnel, assist and

coordinate hiring process, candidate searches, initial interviews,

employment verifications, maintain confidential files, benefits

coordination, exit interviews, create and prepare confidential reports and

documentation.

Office Manager National Relocation Services,

Inc * Pomona, CA * 2001 - 2003

Administrative Support to C.E.O, C.O.O., and Operations Manager,

recruiting, employee records maintenance, payroll entry, benefits and

workers' compensation coordinator. Manage front desk operations, AR/AP

Administrator: collections, statements, receipts, deposits and invoicing.

Maintain customer and vendor database, create and distribute confidential

reports and correspondence, project Coordination, travel arrangement,

obtaining new service providers, produce bids, RFP's, work orders, change

orders

HR Administrator / Shipping Coordinator Ashley Furniture

Industries * Pomona, CA * 1993 -1997

In a distribution center/manufacturing environment entry level HR

Administration of personnel records, benefits coordination and paperwork,

including new hires and termination paperwork, I-9's, payroll records

maintenance, HRIS entries on AS400 system. Customer Service Lead and

Shipment Coordinator,

Computer Skills

MS Office, KRONOS, Peoplesoft, QuickBooks Pro, Oracle, MAS90/200, JD

Edwards, Jantek, Paychex Preview, ADP PayXpert, ACT, AS400, American

Contractor, Type 50 wpm, Lotus Notes, Outlook, and Eudora Mail.

Education

Sacred Heart High School Los Angeles, CA. Graduated majoring in

college preparatory courses on June 5, 1990

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