Manager Customer Service
Resume:
Charles Oliver
*********@*****.***
Bakersfield, California
EXPERIENCE
**/**** ** **/**** - Graphic Designer / Freelance Artist
Creating all manner of print and online graphics for advertising and print on demand needs. Using Adobe Creative Suites I am
advanced in Photoshop, Illustrator, InDesign. I am also familiar with Quark and various other graphic programs. Currently the
Graphic Designer for The Inland Adventurer, using both Mac and Windows based platforms I produce Advertisements, typeset
and prepare the publication to go to press once a month.
08/2007 to 06/2010 - Computer Paraprofessional / Graphic Artist
35 hours per week; Computer Paraprofessional; $15 per hour; Sierra Sands Unified Schools, 113 Felspar Ave.,
Virginia Cornell, 760-***-**** may contact supervisor.
Responsible for the maintenance and upkeep of a computer lab consisting of 40 computers, both PC and Mac based
platforms. Created a diversified curriculum for students from K-5th grade (Math, English, how to use search engines,
keyboard basics, etc.). Other duties included inventory and upgrade. Also responsible for all of the students
taking the STAR Test (Star Math, Star Reading, and Early Lit.) as required by the state. Conducted inter-office
communication, both written and oral. Responsible for inventory, equipment, future needs projections, and surplus for
warehousing. Used Microsoft Word, Excel, Adobe Reader, and Internet Explorer.
04/2006 to 01/2007 - Owner/Publisher of The Flip Side entertainment newspaper.
70 hours per Week; Owner/Publisher; Oliver Publishing, P.O. Box 1327 Inyokern, CA. 93527, 760-***-****.
PUBLISHER/EDITOR
Published The Flip Side, an entertainment newspaper, every two weeks. Paper was distributed from Mojave, CA. to
Bishop, CA. Responsible for generating sales, billing, creation and production of the paper using freelance writers,
and creating advertisements for revenue generation. The publication was a 4-color wrap with a 4-color center, 24 pages.
SKILLS
Advertising and Layout - Graphic Design - Used all of the current graphic applications including Adobe Photoshop,
Adobe Illustrator, Adobe In-Design and Adobe Reader on a PC platform to create a tabloid newspaper free to the
public. Created customer support through advertising. Manipulated and controlled all electronic data files. Established good
communication through E-mail, regular mail and telephone.
ADMINISTRATIVE DUTIES
Supervised 10 other associates. This included filling out time cards, payroll and budget projections. Responsible for
backing up servers and archiving information. Conducted Information Technology trouble shooting on PC. Held weekly
meetings to discuss strategies and action plans to boost revenue and minimize production costs. Analyzed programs,
both financial and graphic, while maintaining security for our information technology department. Created presentations for
potential customers and developed new ideas for more efficient output and fulfillment.
OPERATION MANAGEMENT
Insured the production and fulfillment of time sensitive printed material and the warehousing and shipping of finished
product. Printed collateral and support forms for clients. Used standard operational practices while maintaining all
essential hardware and software to produce the finished product. Created flow charts and schedule queues for crew.
Responsible for hiring and terminations as well as reviews and disciplinary actions.
OFFICE MANAGEMENT
Responsible for computer maintenance, running diagnostics and trouble shooting while printing forms and documents,
Clerk duties included filing; time cards; payroll; ordering of office materials; and creating spread sheets, graphs, and
projections for internal use. Established good communication with all employees both written and verbal. Maintained
security of information and monetary banks. Used Microsoft Excel, Microsoft Word, Adobe Reader. Adobe Illustrator, and
Adobe Photoshop. Also used Photocopier, Scanner, Quicken Software, Norton Virus Scan, and Kapersky Software.
04/2005 to 04/2006 - Advertising/Production
45 hours per week; Advertising /Production; $12 per hour; Daily Independent, 224 E. Ridgecrest Blvd.; Jerri Stratton,
760-***-****, may contact supervisor.
Graphic Design - Created advertisements for clients and pre-pressed the newspaper to be ready for print. Manipulated and
controlled all Advertising Data files. Supervised associates. Responsible for backing up servers and archiving information.
Used Adobe Photoshop, Illustrator, Quark, and various other applications to produce a daily newspaper
09/2002 to 11/2003 - Vice President of Media Operations
40 hours per week; Vice President of Operations; $65,000 per annum; JK Digital-Greyden, 2020 Builders Place, Columbus,
Ohio 43204; Mike Jarosz, 614-***-****; may contact supervisor. ( Business has been sold recently )
Directed 15-17 associates and casual labor in the production of time sensitive printed products and searchable CD ROMs.
Managed customer service, electronic/IT dept., pre-press, graphic design, layout, CD production, digital print
production, binding, stitching, perfect binding, case binding, coiling, punching, shrink wrapping, shipping and
warehousing. Scheduled team and print queues for the timely production and manufacturing of books and CD-ROMs,
predominantly for the Sci-Tech Industry (i.e. American Institute of Physics, American Institute of Aeronautics and
Astronomics, NASA). Other products included educational workbooks for McGraw Hill and periodicals for Foreign
Affairs. Compliant with all of the OSHA standards and policies. Worked on both MS and Apple platforms. Worked with
Adobe Photoshop, Acrobat, Quark Xpress, Xerox Digipath, and flatbed scanners. Operated Xerox digital printers Docutech
6135 and 6180, along with a Ricoh color copier. Operated bindery cutters, perfect binders and shrink
wrappers.
Practiced lean production methodologies as well as just in time supply ordering. Team collected all manner of data,
including hard copy, tapes, CDs, DVDs and electronic files over the Internet and converted them into print-ready RDO files
to be pulled into our print department and placed into the print queue. Finished product was shipped all over
the world.
06/2001 to 09/2002 - Print Operations Manager
40 hours per week; Operations Manager; $50,000 per annum; JK Digital-Greyden Press, 2020 Builders Place, Columbus,
Ohio 43204; Mike Jarosz, 614-***-****, may contact supervisor. ( Business has been sold recently )
Directed 12-15 associates and casual labor in the production of time sensitive printed products. Management included
pre-press, scanning, layout, digital print production, binding, stitching, perfect binding, case binding, coiling, punching,
shrink wrapping, shipping and warehousing. Scheduled team and print queues for the timely print production and
manufacturing of books, predominantly for the Sci-Tech Industry (i.e. American Institute of Physics, American Institute of
Aeronautics and Astronomics, NASA). Other products included educational workbooks for McGraw Hill and periodicals for
Foreign Affairs. Compliant with all of the OSHA standards and policies. Worked on both MS and Apple platforms. Worked
with Adobe Photoshop, Acrobat, Quark Xpress, Xerox Digipath, flatbed scanners. Worked on Xerox digital printers Docutech
6135 and 6180, along with a Ricoh color copier. Operated bindery cutters, perfect binders and shrink wrappers. Practiced lean
production methodologies as well as just in time supply ordering. Team collected all manner of data, including hard copy to
tapes, CDs, DVDs and electronic files over the Internet and converted them into print-ready RDO files to be pulled into our
print department and placed into the print queue. Finished product was shipped all over the world. Responsible for all hiring
and terminations along with disciplinary action and reviews.
04-00 to 02/01 - Digital Print Manager
40 hours per week; Digital Print Manager; $47,000 per annum; Relizon, South West Blvd., Grove City,
Ohio 43123; Doug. may contact supervisor.
Managed three shifts consisting of 12-15 associates. Established and maintained digital transfer across the internet using
various tools and methodologies. Responsible for the output of print on demand product with a 24 to 48 hr. turnaround.
Department housed nine Xerox Docutech Digital Printers: DP-180’s, 6180’s and 6135’s. Managed a network of Xerox
Digipath computers that processed and created scannable art. Also processed files from various media (Floppy, Zip,
DLT, 18track and Internet). Staffed personnel and streamlined workflow processes. Prepared time cards and monthly
status reports for supervisors and district managers.
EDUCATION
Degree in progress - Associate Degree, Cerro Coso Community College
Kubert School of Graphic Design, Dover, New Jersey; Certificate of Completion in Graphic Art, 1995; 3.9 GPA;
90 Semester Hours
Columbus College of Art & Design, Columbus, Ohio; 1988; 3.2 GPA; 60 Semester Hours
Grove City High, Grove City, Ohio; 1986; High School Diploma
PROFESSIONAL LICENSES/CERTIFICATES
Certificate from Joe Kubert School of Design, Dover, New Jersey
AWARDS AND RECOGNITIONS
Artist of the Year, Grove City High, 06/86
Scholarship to Columbus College of Art & Design, $6000, 06/86
Animation Award (group) - Best Of Show, Joe Kubert School, 03/95
Award of Excellence, Trader Publishing, 02/99
Most Productive Month Award, Relizon, 05/00
Excellence Award, JK Digital Press, 07/02
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