Customer Service Manager

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Looking for a new career that will allow me to build upon my experiences

and enhance my professional skills in order to engage in new challenges and

opportunities. Components of competencies include connecting people and

ideas, team leadership, strategic and creative thinking, planning, and

problem solving.[pic]

PROFESSIONAL EXPERIENCE

YOUTH DIRECTOR November 2008 - present

Manchester United Methodist Church Manchester, MO

Responsible for development and execution of a youth program for over 500

students.

Develop and implement a variety of weekly programs for youth in grades 6 -

12. Coordinate small group ministries, Develop and oversee summer mission

trips and camps. Recruit and cultivate relationships with over 50 adult

volunteers. Maintain communication with students, parents, volunteers, and

other staff members.

Skills include: Event planning, budget and cost containment /

analysis, motivation, communication skills, event organization,

customer relationship management.

SALES ASSOCIATE / ASST STORE MANAGER September 2006 - January 2008

Chico's Fas, Inc. Chesterfield, MO

Manintain records of inbound and outbound shipments, assist customers with

product choices, create work schedules for 15+ employees, balance cash

registers at store closings. Compile weekly production and budget reports

for headquarters. Handled escalated complaints from customers regarding

products and services.

Skills include: Customer relationship management, budgeting, customer

service/sales, shipping and receiving,

MID HIGH YOUTH DIRECTOR June 2000 - August 2005

Manchester United Methodist Church Manchester, MO

Job description is the same as my current position (see above). However,

during this time, I was responsible for grades 6 - 8 only.

CUSTOMER SERVICE MANAGER / TRAINER June 1983 - June 1999

AT&T / Lucent Technologies Saint Louis, MO

Held various positions during my tenure at AT&T, including Customer Service

Manager for a national tollfree number for residential customers, Manager

of their Cellular Services Division, Quality Manager, and Training

Manager. In total, I was with this company over 16 years in a customer

service role, inlcuding managing of a team of 12 representatives. I handled

escalated customer complaints, managed payroll, and coached reps to

maintain policy adherence. As a Training Mgr I was responsible for

developing, delivering, and/or coordinating training programs for more than

140 Customer Service Reps.

CUSTOMER SERVICE MANAGER / TRAINER (continued)

AT&T / Lucent Technologies

Skills include: Customer care, organization and time management,

written and verbal communication, business organization, people

management, productivity, customer service skills training, sales.

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EDUCATION

Associate Degree, General Studies 2005

St. Louis Communtiy College, Meramec

I began coursework at University of Texas, Austin. I later attended

community college courses to complete an associate's degree program while

working full time. I would be very interested in pursuing an undergraduate

degree in business at a local university.

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SKILLS

. Continuous customer care, including training others.

. Communication skills, both verbal and written.

. Significant practice in verbal presentations to groups of various

sizes and professional levels.

. Interdepartmental organization and communication.

. Technical skills in Microsoft Word, Excel, and PowerPoint.

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REFERENCES

Available upon request.

Contact this candidate